Dietary Call Center Representative

Department: 16008300 Nutrition Services Call Center
Shift: Day/Evening (United States of America)
Hours: 8
Contract: SEIU-4-Abbott Northwestern Service Workers-SAN
Weekend Rotation: Every Other
Job Profile Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Job Description:

Assists patients and their family members with meal ordering via the telephone. Follows nutritional guidelines for each patient's diet order to ensure all order modifications are being met and appropriate recommendations are being made to the patient.

Principle Responsibilities

• Responds to incoming calls and facilitates the patient meal order process and procedures.
  • Process room service patient orders working directly with patient, staff or family. Follows the guidelines of identifying patient to room, informing caller of the diet ordered, taking order, offering appropriate condiments and reading back the menu.
  • Follows specific diet guidelines as well as tray guidelines. Makes suggestions to assist patients in their selections for diet compliance and appropriate tray guidelines.
  • Places call backs to patients who have not ordered for each meal period, and note in HealthTouch. Notify medical staff if a Carb Controlled patient cannot be reached or is refusing to eat and documents in HealthTouch.
• Follows nutritional guidelines for each patient's diet order.
  • Adheres to the patient's nutritional guide as orders are placed.
  • Requests diet check when there is not a diet indicated for a patient.
  • Follows the added notes section of each patient record.
• Processes orders for guest trays and default trays.
  • Processes Guest tray orders, Courtesy Cart orders and all out patient orders with accurate data, including correct room numbers, order information, order for correct hospital and any other details for the order.
  • Assists with default meals for non-select patients prior to meal period, ensuring the default meal selected meets all criteria of diet order. Makes adjustments as needed to be compliant with diet order.
  • When entering default menus, check out board and diet order with the default meal to confirm the HT default meal is compliant with diet order, allergies and there is nothing on the out board that is in the default meal.
• Maintains high customer service skill levels at all times while processing order requests.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years in healthcare and/or customer service

Preferred Qualifications

• High school diploma or GED

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Additional Job Description:

• .2 FTE (16 hours per two-week pay period)
• Variable hours day/evening shifts
• 1st Friday of period 2:30pm-6:30pm, 2nd weekend of pay period 2:30pm-6:30pm and 2nd Tuesday of pay period 2:45pm-6:45pm
• Every other weekend

Pay Range:

Pay Range: $20.82 to $27.00 per hour

The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) - voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.