What are the responsibilities and job description for the Customer Success Specialist position at Allied USA?
Customer Success Specialist
We’re looking for a full-time Customer Success Specialist who is motivated, dependable, and excited to grow with a fast-paced, high-performance team. If you enjoy helping people, solving problems, and being a reliable point of contact for customers, this role is a great place to start and build your career. We take pride in delivering world-class support and you will help lead these efforts.
Who We Are
Allied is an Environmental Solutions Company serving 10,000 customers nationwide across Medical Waste Disposal, Hazardous Waste, Medical Supplies, Secured Document Shredding, and Solid Waste & Recycling services. We were recently ranked #16 on the 2024 Utah 100 list of the fastest-growing companies, and we’re just getting started.
We move fast, think big, and care deeply about doing things the right way. If you want to join a collaborative, supportive team that works hard, celebrates wins, and enjoys the ride along the way, then you’ll fit right in.
What You’ll Do
- Serve as the first point of contact for customer inquiries via phone and email
- Provide basic support through email and phone calls to ensure that our customers receive prompt and effective assistance
- Respond to customer requests within established response-time expectations
- Handle sensitive customer situations with professionalism and empathy
- Triage and escalate issues to management or internal teams when needed
- Document customer interactions and resolutions in internal systems
- Partner with internal teams to ensure accurate and timely issue resolution
- Follow established processes while using good judgment to support customer needs
What You Bring
- Customer service or support experience preferred
- Strong written and verbal communication skills
- A customer-first mindset and desire to help others
- Ability to manage multiple requests and stay organized in a fast-paced environment
- Comfort working with basic technology and multiple systems
- Willingness to learn, take feedback, and grow within the role
- Reliable, detail-oriented, and calm under pressure
Role Details & Expectations
- Full-time, Monday–Friday schedule
- Standard business hours: 8:00 a.m. – 5:00 p.m.
- Inbound, support-focused role
- Training and onboarding provided
- Success is measured by responsiveness, quality of support, and customer satisfaction
Compensation, Benefits & Perks
- Weekly company lunch
- Monthly company dinner
- Onsite gym in the building
- Fully stocked breakroom with snacks and drinks
- Company activities and team events
- Convenient location next to freeway entrance/exit