What are the responsibilities and job description for the Customer Success Manager (CSM) position at Allied USA?
Are you passionate about customer satisfaction and driven to build strong, long-lasting relationships? Do you thrive on understanding clients' needs and providing exceptional support to help them achieve their goals? If so, we have an exciting opportunity for you as a Customer Success Manager at Allied USA!
About Allied USA: Allied USA is the largest privately owned medical waste management company in the country as well as the fastest growing medical waste management company in the United States. We pride ourselves on building lasting partnerships with our clientele.
Job Description: As a Customer Success Manager, you will be the primary point of contact for our valued clients. You will play a pivotal role in ensuring their overall satisfaction, success, and retention. Your primary responsibilities will include:
- Relationship Management: Cultivate and nurture strong relationships with customers to understand their unique business objectives, challenges, and requirements.
- Client Onboarding: Guide new clients through a seamless onboarding process, ensuring they are set up for success from the beginning of their journey with Allied USA.
- Customer Support: Provide prompt and effective assistance to customers, addressing inquiries, troubleshooting issues, and resolving any challenges they may encounter.
- De-escalation: Demonstrate exceptional de-escalation techniques to handle challenging situations and ensure the best possible resolution for our customers, partners, and the company.
- Customer Advocacy: Act as the voice of the customer within Allied USA, advocating for their needs and providing feedback to our product and service teams.
- Renewals and Upsells: Identify upsell opportunities and work with the appropriate departments to drive revenue growth. Ensure successful customer renewals through proactive engagement.
Requirements:
- Previous experience in customer success, account management, or related roles.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to understand and analyze customer needs, driving towards solutions and results.
- Demonstrate experience in building and maintaining strong customer relationships.
- Proven track record of meeting and exceeding customer satisfaction and retention goals.
- Analytical mindset with the ability to leverage data to drive decisions.
- Proficiency in Microsoft, Google Suite, QuickBooks, all a plus.
- Dependable and reliable for an in-office position in Lehi, Utah Monday through Friday from 8:00 a.m. to 5:00 p.m. with a one-hour lunch.
- Able to handle multiple phone calls and emails per day without hesitation.
To apply, please submit your updated resume for the Customer Success Manager position at Allied USA. We look forward to welcoming you to our team!
Compensation, Benefits, and Perks:
Competitive compensation (DOE) ranging from $17.00-$20.00.
Monday to Friday only
PTO benefits
Drinks, snacks, team building lunches & activities
Potential for commissions and bonuses.