Security Officer - Dispatch Desk Operator

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Dispatch Desk Operator in Sterling, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch Officer supporting a fast-paced tech and telecom location. You will monitor alarms and video, coordinate responses, and communicate clearly with on-site teams to help reduce security-related incidents. This role includes logging activity, assisting with access control and badging, and providing a welcoming customer service experience while maintaining a visible presence and conducting routine patrols as needed.

Position Type: Full Time

Pay Rate: $22.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients by following site-specific security-related procedures and policies, and supporting emergency response activities when appropriate.
• Operate the dispatch center by monitoring alarms, CCTV, access control systems, and other security-related platforms, and triaging calls for service.
• Receive and relay requests via phone, radio, and/or electronic systems, coordinating responses and communicating clear directions to on-site officers and/or mobile patrol units.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating to client contacts, management, and/or public emergency services as needed.
• Maintain accurate logs and incident documentation, including time-stamped event entries, notifications made, and follow-up actions, supporting shift briefings and continuity of operations.

Minimum Requirements:

• At least 1 year of security-related experience is required.
• CPR and/or First Aid certification is preferred.
• Being comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Salary : $23