Security Officer - Dispatch Agent

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Agent in Aurora, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Dispatch professional supporting a dynamic retail location. In this role, you will monitor activity, coordinate communications, document incidents, and help to deter security-related concerns through quick response and strong customer service. Guided by our agile, reliable, and innovative approach, you will work with a caring team that puts people first and acts with integrity every day.

Position Type: Full Time

Pay Rate: $23.50 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to visitors, tenants, and/or staff by carrying out site-specific procedures, access-related protocols, and when appropriate, emergency response activities from a dispatch setting.
• Monitor radios, phones, alarms, cameras, and/or other communication systems to receive calls for service, document activity, and relay information to on-site personnel in a calm, problem-solving manner.
• Respond to incidents, disturbances, and/or critical situations by dispatching the appropriate personnel, communicating updates, and helping coordinate security-related responses for the location.
• Maintain accurate logs, incident reports, and daily activity records, including call details, response times, and status updates for routine and urgent events.
• Support security-related operations across the location by tracking resources, prioritizing incoming requests, and communicating clearly with Allied Universal personnel, client representatives, and/or local responders as needed.

Minimum Requirements:

• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Salary : $24