Treatment Coordinator

Description

About Allied OMS

Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity.

Leveraging decades of experience building platform businesses in the healthcare industry and collectively owned by member surgeons, private equity, and management consulting veterans, Allied OMS offers essential tools for maximizing practice value.

Grounded in clinical excellence, doctors in the Allied OMS network maintain essential roles in management, governance, and clinical practice and participate directly in the platform's growth. Seventy-five percent of the Allied OMS board of directors are doctor members, and Allied OMS doctors lead 100% of the platform's management committees.

Founded in 2020 in partnership with DuneGlass Capital, a healthcare services-focused independent sponsor, the Allied OMS network now includes 83 doctors serving patients from 49 locations in Arizona, California, Colorado, Illinois, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.

Job Summary: We seek an organized, compassionate, and detail-oriented Surgical Coordinator / Treatment Coordinator to join our team at Cleburne Oral Surgery. This position plays a key role in managing all aspects of the patient’s surgical journey—from consultation to post-operative care—ensuring a seamless experience for patients, providers, and staff. The ideal candidate has a strong understanding of oral surgery procedures, excellent communication skills, and the ability to balance administrative, clinical, and financial coordination duties efficiently.

Requirements

Major Responsibilities:

Surgical Coordination

• Coordinate and maintain the surgeon’s operative schedule to ensure optimal use of time and resources.
• Verify required documentation (referrals, imaging, consent forms, medical clearances, pre-op labs, etc.) prior to surgery.
• Communicate pre- and post-operative instructions to patients and caregivers clearly and compassionately.
• Collaborate with clinical staff to ensure readiness for all procedures (implants, bone grafts, sedation cases, etc.).
• Manage communication with external facilities such as hospitals, anesthesia providers, and referral partners.
• Track pending authorizations, confirm insurance approvals, and maintain surgical logs
  
  

Treatment Coordination

• Present treatment plans and financial estimates to patients, ensuring understanding of procedures and fees.
• Coordinate payment arrangements, pre-payments, and CareCredit applications.
• Follow up with patients who have pending treatments to increase case acceptance rates.
• Track consult-to-surgery conversion rates and report regularly to the Practice Administrator.
• Collaborate with billing and front office staff to ensure accuracy of treatment plans and coding.
• Provide referring offices with updates on case completion and treatment progress.
  
  

Patient Care & Communication

• Serve as the primary point of contact for patient inquiries related to surgery and treatment plans.
• Provide a high level of patient service and empathy throughout the treatment process.
• Communicate effectively with the surgical and administrative teams to ensure coordinated care.
• Resolve scheduling conflicts and patient concerns promptly and professionally.
  
  

Administrative Support

• Maintain accurate patient records in WinOMS and ensure all required documentation is complete.
• Assist with insurance verification, pre-authorizations, and claims documentation.
• Participate in daily huddles, staff meetings, and ongoing training sessions.
• Ensure compliance with Allied OMS standards, OSHA, HIPAA, and all regulatory requirements.
  
  

Qualifications

• Minimum 2 years of experience in oral surgery, dental, or medical scheduling/treatment coordination required.
• Strong understanding of oral surgery procedures, dental terminology, and insurance coding.
• Experience with WinOMS preferred.
• Excellent communication, organizational, and multitasking skills.
• Professional, compassionate, and patient-focused demeanor.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  
  

Working Conditions/Physical Requirements

Working Conditions

• This role is based in a clinical setting which requires maintaining a sterile and organized environment.
• Typically full-time hours with occasional extended shifts depending on surgical schedule.
• Moderate noise levels from dental and surgical equipment.
  
  

Physical Requirements

• Must be able to stand or sit for extended hours (up to 8 hours).
• Must have the ability to lift and maneuver supplies weighing up to 35 pounds.
• Must possess fine motor skills and hand-eye coordination required for documentation and scheduling tasks.
• Frequent bending, reaching, and movement within the clinical area.
  
  

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• PTO (if applicable)