CRM Developer / Administrator

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

Duties & responsibilities:

• In-depth knowledge of CRM products and their functionalities.
• Ensure optimal performance of CRM system and products. 
• Maintain CRM databases. 
• Evaluate and install new releases, as well as provide training and support. 
• Responsible for all CRM system change requests. 
• Manage CRM roles, profiles, sharing rules, workflows, and groups. 
• Work with management to ensure that process functionality is understood. 
• Be proactive with continuous learning to improve the current CRM system.
• Recommend software upgrades and solutions to optimize operational efficiency. 
• Develop and maintain the integrations used with the CRM system. 
• Build custom reports and dashboards. 
• Troubleshoot issues. 
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configuration, process, workflow, and reporting. 
• Create and administer training to existing or new users/groups and provide one to one training to end users on an on‐going basis. 
• Document processes. 
• Other duties as assigned. 

Education: 

• 2-year degree in Computer Science or Information Systems required. 4-year degree preferred. 

Experience: 

• 1-2 years of CRM experience preferred.
• 1-2 years of experience in software development preferred.
• 1-2 years of experience programming

Preferred skills: 

• Excellent communication skills
• Project Management
• Detail oriented
• Aptitude in problem-solving
• Ability to manage priorities and workflow. 

Benefits

• Competitive wages and increases
• Paid time off that begins to accrue immediately
• Paid holidays
• Healthcare, dental, and vision insurance
• Clean, safe working conditions
• Climate controlled (72° year-round)
• Bonus incentive program
• 401k Plan with a generous company match
• Apprenticeship program
• Tuition assistance program

Additional Perks: 

Along with engaging work, we offer a variety of benefits to ensure your experience is both rewarding and memorable. These include: 

• Opportunities to interact with company leadership 
• Local discounts at Pulp and other area businesses

Learn more about working at Allied:

Allied - Allied Machine and Engineering - Industrial Holemaking Cutting Tools

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