What are the responsibilities and job description for the Operations Coordinator position at Allied Handling & Equipment?
Company Description
Allied Handling & Equipment specializes in providing high-quality material handling solutions to businesses of all sizes. Committed to operational excellence, the company offers an extensive range of products and services tailored to meet diverse client needs. With a reputation for reliability and innovation, Allied Handling & Equipment prides itself on delivering exceptional customer support and streamlining operational processes. Located in Franklin, IN, the organization fosters a collaborative and growth-oriented work culture.
Role Description
This is a full-time, on-site role in Franklin, IN, for an Operations Coordinator. We are looking for a driven learner who is organized, dependable, and willing to take initiative. The ideal candidate enjoys problem-solving, communicating with customers, and helping teams stay organized and efficient.
This is a fast-paced office environment where no two days are exactly the same. We value attitude, work ethic, and willingness to learn just as much as experience.
Responsibilities
- Assist the Service Department with scheduling and dispatching
- Answer incoming phone calls and help direct customer requests
- Create and manage work orders and service tickets
- Communicate with technicians, customers, and vendors
- Help track parts, paperwork, and job progress
- Support the Sales Team with administrative tasks as needed
- Maintain organized records and documentation
- Follow up with customers regarding service updates
- Help improve office processes and workflow efficiency
Qualifications
- Strong Operations Management and Analytical Skills to streamline processes and solve challenges effectively
- Exceptional Communication and Customer Service skills to maintain clear and professional interactions with clients and team members
- Proficiency in Administrative Assistance tasks such as scheduling, documentation, and maintaining organized records
- Detail-oriented, with a focus on accuracy and efficiency in a fast-paced environment
- Proficiency with office software, including Microsoft Office Suite
- Experience in logistics, supply chain, or a related field is a plus
- Bachelor's degree in Business Administration, Operations Management, or a related field preferred
Benefits
- Competitive pay based on experience
- Health Dental Insurance
- 401k with up to 4% match
- Opportunities for growth and advancement
- Supportive team environment
- Hands-on training provided
- Full-time stable position