What are the responsibilities and job description for the National Accounts Coordinator position at Allied Fire Protection?
NATIONAL ACCOUNT COORDINATOR - SERVICE DEPT.
Job Description
Job Responsibilities include but are not limited to:
The National Account Coordinator will support the relationships and customer service of priority accounts serviced by Allied Fire Protection.
Job Description
Job Responsibilities include but are not limited to:
The National Account Coordinator will support the relationships and customer service of priority accounts serviced by Allied Fire Protection.
- Responsible for oversight of national and legacy accounts across seven Allied locations
- Reports Directly to Service Managers, Taking Direction From The National Account Manager
- Communication With Local Operations and Sales Teams as Required
- Tracking of Job Status and Progress in Each Customer Portal For Jobs Within An Established Market
- Alignment of Customer Job Status With ServiceTrade For Accurate Job Tracking
- Daily Execution of National Account Job Processes, Eliminating Inefficiencies and Aging Receivables
- Responsible for All National Account Job Setups, Purchase Orders, and Invoices
- Works With Accounting, Providing Critical Data for Collections
- Consistently Reviews Job Lists and Rejected Invoices, Gathering Requisite Information and Re-Submitting for Approval
- Primary on Collections Follow Up on all National Account Receivables
- High school diploma is required
- A bachelor’s Degree is preferred
- Escalation Customer Service Experience
- Purchasing and Purchase Order Experience
- Fire Protection Service administrator experience is highly preferred
- Excellent written and verbal communication skills
- Ability to follow verbal and written instructions
- Detail-oriented with excellent organization skills
- Ability to effectively utilize computers and software, including Service Trade, Microsoft Office Suite, and customer compliance portals is preferred
- Ability to maintain accurate and auditable records
- Ability to work in a fast-paced service/construction team environment
- Attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
- 100% Office Setting, including sitting, some bending, walking and viewing