What are the responsibilities and job description for the Scheduling Assistant/Administration position at Allied Fire Protection, Inc.?
JOB DESCRIPTION: Scheduling Assistant and Office Support personnel position. Includes answering phones, Scheduling technicians, dispatching technicians for service calls, contacting customers to schedule services due, customer service, filing, invoicing, entering packing slips and bills into QuickBooks, assisting with small office tasks, and back-up/assistant to Office Manager.
JOB REQUIREMENTS:
Responsibilities
- Schedule and coordinate daily service calls, inspections, repairs, and installations
- Coordinate technician schedules across multiple fire protection divisions
- Communicate with customers regarding appointments and scheduling changes
- Dispatch technicians and provide necessary job information
- Work closely with department managers to prioritize customer needs
- Monitor technician availability and help maximize daily productivity
- Maintain accurate schedules and customer information
- Assist with emergency and same-day service requests
- Follow up on incomplete or rescheduled work
- Coordinate scheduling between customers, technicians, sales, and management
- Assist with work orders, purchase orders, and service documentation
- Help identify scheduling conflicts and resolve them quickly
- Provide general administrative support as needed
Qualifications
- Previous scheduling, dispatching, customer service, or administrative experience preferred
- Strong organizational and time-management skills
- Excellent phone and written communication skills
- Comfortable working in a fast-paced environment with changing priorities
- Strong computer skills, including Microsoft Office
- Ability to manage multiple technicians and appointments simultaneously
- Experience with service management or dispatching software is a plus
- Fire protection, construction, HVAC, electrical, plumbing, or other service-industry experience is a plus
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- Health insurance
Experience:
- Front Desk/Administration/Schedule management: 1 year (Preferred)
Work Location: In person
Salary : $22 - $27