What are the responsibilities and job description for the Scheduling Assistant position at Allied Experts?
Allied Experts in Cherry Hill, NJ is seeking to hire a full-time Scheduling Assistant to handle customer inquiries for service and maintenance appointments with the highest degree of courtesy and professionalism. Are you a self-starter with a drive to exceed goals who is looking for a positive, supportive, and fun environment to work in?
In this position, you will earn a competitive hourly wage. We also offer generous benefits including medical plans, company-paid life insurance, 401K matched, Employee Savings Account, additional insurance plans, paid time off (PTO), and paid holidays. If this sounds like the opportunity that you've been looking for, apply today!
ABOUT ALLIED EXPERTS
At Allied Experts our goal is to help homeowners achieve greater comfort, indoor air quality, and energy efficiency for a higher quality of life. We provide residential services including heating, cooling, plumbing, weatherization, and insulation. Energy efficiency is our specialty. Our service area includes Cherry Hill and over 130 municipalities across New Jersey. What sets us apart in our industry is our focus on outstanding customer service as well as getting to the root cause of home performance issues by taking a "whole-house" approach and offering the best proposal for the client. Consequently, we were named the nation's #1 ranked Home Performance With Energy Star Contractor and have been recognized six times as Century Club Award Winners by the EPA.
We maintain a high employee retention rate, allowing us to consistently provide these quality services. This is due to our company culture and the opportunities we provide for our employees. We offer a team-oriented environment where we look out for each other and are accountable to one another. We challenge everyone to become the best at their profession for their own benefit as well as that of our entire team.
A DAY IN THE LIFE OF A SCHEDULING ASSISTANT
As our Scheduling Assistant, you assist in the day-to-day operation of our call center. You provide fast and friendly customer service to both internal and external customers. Most of your time is spent on the phone answering incoming calls related to service, sales, billing, and other departments. The majority of your calls are from customers looking to schedule service and maintenance appointments. You quickly and efficiently schedule those appointments.
Your active listening skills and ability to lend an empathetic ear allow you to build strong relationships with our customers. You are an effective closer who helps ensure that we have a steady flow of business. With great attention to detail, you record and process customer payments over the phone. You enjoy providing excellent customer service while achieving sales goals that ensure our customers' home comfort systems continue to run properly.
QUALIFICATIONS
- High school diploma or equivalent
- 2 years of experience in a sales and customer service position
- Excellent computer skills
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you are the right fit for this position, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 08034