Bi-Lingual Home Care Scheduling/Office Assistant

Anastasia Care Services is seeking to hire an experienced, caring and compassionate Scheduling/Office Assistant

$500 Sign on bonus (after confirmation: 3 months), Vacation Pay, Holiday pay, and more!

Scheduling/Office Assistant’s responsibilities include:

• Create and maintain schedules for home healthcare aides (staff)
• Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)
• Perform maintenance of all statistics and reports that have to do with both staff and patients
• Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
• Carry out management of the information databases that contain details of both staff and clients
• Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up daily.
• Build professional relationship(s) with clients to ensure excellent service delivery
• Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff
• Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems
• Show respect for patients/clients by maintaining confidentiality
• Keep the team manager updated as regards conflict in schedules.

Our Requirements – Skills, Abilities, and Knowledge –

• Must possess excellent communication skills on all fronts
• Must have good interpersonal skills. That is to say, the home care scheduler must be a people-person and easy to approach
• Must be able to multi-task and also display an incredible level of flexibility
• Must possess the ability to prioritize in the face of multiple tasks and/or duties
• He/she should have a good knowledge and understanding of customer care ethics
• Must possess good coordination and analytical abilities
• Must be someone that has a keen eye for details so as to be able to avoid and/or rectify conflicting schedules
• Must have excellent leadership qualities
• Must attend team and staff meetings as required
• Must be able to work effectively as part of a team or even lead a team if the need arises
• Ability to manage time and schedules effectively is very important
• Must be familiar with database and payroll software programs
• A minimum of a high school diploma
• A post-secondary school degree in a health-related field would be an advantage

If you possess these qualities, you are our candidate!