Front Desk Coordinator

About the Role:

The Front Desk Coordinator at Monmouth Gastroenterology in Oakhurst, NJ plays a critical role as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to support efficient clinical operations. The role requires effective communication with patients, healthcare providers, and administrative staff to facilitate smooth workflow and enhance patient satisfaction. The Medical Receptionist 1 also ensures compliance with healthcare regulations and confidentiality standards while managing sensitive patient information. Ultimately, this position contributes significantly to the overall patient experience and operational success of the healthcare facility.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical receptionist or front desk role within a healthcare setting.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.
  
  
  

Preferred Qualifications:

• Certification as a Medical Administrative Assistant (CMAA) or equivalent.
• Experience working in a gastroenterology or specialty medical practice.
• Familiarity with insurance verification and billing processes.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
• Advanced proficiency with scheduling software and patient management systems.
  
  
  

Responsibilities:

• Greet and check in patients promptly and courteously upon arrival.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate staff members.
• Verify patient insurance information and assist with the collection of co-pays and other payments.
• Maintain and update patient records accurately, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate communication between patients, medical staff, and external providers as needed.
• Prepare and organize patient paperwork and documentation for medical staff.
• Assist with administrative tasks such as filing, faxing, and managing office supplies.
  
  
  

Skills:

The required skills enable the Front Desk Coordinator to efficiently manage patient interactions and administrative tasks, ensuring a smooth and organized front desk operation. Strong communication skills are essential for effectively addressing patient needs, coordinating with medical staff, and handling phone inquiries professionally. Proficiency with EHR systems and office software allows for accurate scheduling, record-keeping, and data management, which are critical for maintaining compliance and operational efficiency. Preferred skills such as bilingualism and knowledge of insurance processes enhance the ability to serve a diverse patient population and support billing accuracy. Together, these skills contribute to a positive patient experience and the overall effectiveness of the healthcare team.

Full time -40 hours Monday to Friday

Regular start time 8:15am to 5pm with a 1/2 lunch break — however we rotate early mornings for the front-- 7:45am when they are the opener.