Director of Revenue Cycle

Alliance Physical Therapy Partners (APTP)

Mission

The Director of Revenue Cycle is the enterprise owner of revenue cycle performance across all Alliance Physical Therapy Partners entities. This role exists to accelerate cash flow, reduce financial risk, and build a scalable, KPI‑driven revenue cycle organization capable of supporting sustained growth in excess of 20% annually.

Success is defined by predictable cash performance, disciplined execution, transparency, and the development of a high‑performing, engaged revenue cycle team that scales alongside the business.

Essential Responsibilities (What The Role Does)

• Work effectively and collaboratively with Executive Leadership to evolve and execute the RCM strategic plan, own enterprise revenue cycle strategy, execution, and results
• Evaluate RCM organizational design, capacity models, and vendor performance
• Drive continuous improvement through data‑driven decision making, maximizing productivity and efficiency
• Ensure compliance with government and commercial payor requirements
• Serve as the escalation point for revenue cycle risks and performance gaps
• Responsibility ensuring adherence to all laws, regulations, policies, procedures, best practices relative to revenue cycle activities
  
  

Cultivates KPI‑Driven Operating Model

• Establish and maintain daily, weekly, monthly, and quarterly KPI rhythms
• Ensure enterprise‑wide transparency into RCM performance
• Clearly link individual and team performance to enterprise outcomes
• Maintain full ownership of revenue cycle reporting integrity
  
  

Scope & Operating Environment

• Enterprise‑wide responsibility across 17 states
• Supports 20,000 weekly patient encounters
• Leads centralized onshore, remote, and offshore teams
• Core partner to Finance, Operations, Clinical Leadership, Growth, and M&A teams
  
  

Reports To: Chief Financial Officer, Alliance Physical Therapy Partners

Primary Accountabilities (What Success Looks Like)

The Director of Revenue Cycle is accountable for delivering the following outcomes:

Cash & Financial Performance

Reduce and sustain Insurance DSO < 35 daysReduce and sustain Patient DSO < 50 daysMaintain AR >120 days Limit bad debt to

Achieve collections at or above 100% of net revenue

Improve forecast accuracy and predictability of cash timing

Scalable Operations & Technology Enablement

• Optimize end‑to‑end workflows across:
• Billing & charge capture
• Claims management & denial prevention
• Patient statements & collections
• Leverage technology, automation, analytics, and vendor partners to drive scale and efficiency
  

Growth & M&A Integration

• Lead revenue cycle integration for acquisitions and de novos
• Anticipate capacity constraints and timing risks tied to growth
• Ensure rapid stabilization and performance consistency post‑close
  
  

Leadership, Talent & Culture

• Lead and develop a geographically distributed workforce
• Build a culture of accountability, development, and engagement
• Achieve and sustain Employee Net Promoter Score (eNPS) > 30
• Develop succession, depth, and scalability within the RCM organization
  
  

Competencies

Strategic & Operational Leadership

• Builds scalable systems in complex, high‑growth environments
• Anticipates downstream risks and capacity constraints
  
  

Financial Acumen

• Deep understanding of revenue cycle economics and cash flow drivers
• Uses data to drive performance, prioritization, and trade‑offs
  
  

Process & Technology Orientation

• Designs efficient workflows and leverages automation and analytics
• Evaluates vendors and technology with a ROI mindset
  
  

People Leadership

• Develops leaders, coaches performance, and drives accountability
• Leads distributed and offshore teams effectively
  
  

Change Management

• Drives disciplined execution through clarity and communication
• Leads transformation without disruption to cash performance
  
  

Core Values Alignment

• People First mentality
• Operates with integrity, transparency, and accountability
• Builds trust‑based relationships across the organization
• Brings a strong work ethic and “get it done” mindset
  
  

Experience & Background Requirements

• 10 years of provider‑based healthcare revenue cycle experience
• 7 years of people leadership experience
• Proven experience managing remote and offshore teams
• Strong knowledge of government and commercial payors
• Demonstrated success leading RCM in a growth‑oriented organization