What a Day Looks Like

You start from home, routed by dispatch to your first customer site somewhere in the Nashville, TN area. It might be a hospital with a washer that won’t spin, a laundromat with a vended dryer error, or a fitness center with an ironer that needs calibration. You diagnose the issue, interpret schematics, verify readings with a multimeter, replace the necessary parts, and get the equipment back online. Between calls, you document time, materials, mileage, and fuel, coordinate with the service manager, parts department, and vendors, and keep customers informed so they know exactly what was done and why. Along the way, you care for your company-supplied tools and service vehicle and occasionally team up with install crews for deliveries and new equipment installs. It’s hands-on, autonomous work where your customer service and mechanical know-how build lasting relationships and keep businesses running.

Role Purpose

Alliance Laundry Systems Distribution is seeking a Field Service professional who thrives on solving mechanical and electrical problems across commercial laundry equipment—washers, dryers, ironers—while delivering outstanding customer experiences.

Ideal location: Nashville, TN area.

What You’ll Do

• Troubleshoot and repair commercial laundry equipment for On-Premises Laundry (OPL) and Vended environments.
• Install replacement parts and verify proper operation.
• Record all service activities accurately, including labor time and materials used.
• Document all travel activities, including mileage and fuel purchases.
• Communicate clearly with customers about findings, repairs, and next steps to ensure satisfaction.
• Collaborate with the service manager, parts team, and vendors to expedite accurate work.
• Maintain tools, service equipment, and a company-supplied service vehicle.
• Assist install crews with equipment installations and deliveries as needed.
• Perform other tasks that support efficient department operations.

What You Bring

Education & Experience

• High school diploma or equivalent required.
• 2 years of mechanical repair experience preferred; commercial laundry experience a plus. Equivalent combinations of education, training, and experience considered.
• Working knowledge of electrical testing tools and diagnostic/programming tools.
• Experience supporting customers via phone and email/ticketing dispatch systems preferred.
• Comfort with MS Outlook, Word, and Excel preferred.

Skills & Abilities

• Strong mechanical aptitude; adept at identifying, diagnosing, troubleshooting, and resolving mechanical and electrical issues.
• Ability to read and interpret electrical/mechanical drawings and schematics; proficient with multimeters.
• Organized and detail-oriented; able to self-manage workload and multiple priorities to meet deadlines.
• Excellent written, verbal, and interpersonal communication; professional, positive, and enthusiastic.
• Resilient and comfortable with ambiguity and change.
• Self-starter with a strong work ethic, initiative, and tenacity.

Travel

• Significant travel within the service territory; some overnight travel for larger projects.

Standard & Physical Requirements

• Sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity.
• Lift, carry, push, and pull up to 50 lbs. frequently; assistive devices provided for heavier items.
• Regularly talk and hear; use hands to manipulate objects/controls. Work may involve frequent/continuous computer-based tasks requiring periods of sitting, close vision, and ability to adjust focus.
• Valid driver’s license required; a company vehicle may be provided.
• Clean Motor Vehicle Record required.

What’s In It For You

• Company vehicle.
• Medical, vision, and dental benefits.
• 401(k) with match up to 6%.
• Three weeks (120 hours) of vacation plus 11 paid holidays.
• Alliance Laundry Cares Scholarships for eligible dependents.
• Educational Assistance Program for job-related courses or degrees (full-time employees).
• Employee Purchase Program.