IT Support Specialist

Responsible for maintaining operational status of Intel-based desktop computer hardware and software.

• Installs and supports PC hardware, PC operating system software and PC software packages
• Assists users with PC, network, and phone problems (hardware and software)
• Orders and installs PC peripheral equipment
• Assists Network Analyst with project management, resource planning and system monitoring and troubleshooting
• Develops and maintains documentation
• Continually searches for ways to improve processes or reduce costs
• Keeps up to date and assesses computer technology trends by maintaining affiliations with successful companies who practice effective desktop management, attending educational workshops, reviewing professional publications, and participating in professional associations
• Other duties as assigned

Education & Experience:

• Two-year degree in networking, technology, business, or related field is preferred
• At least 2 years of PC troubleshooting experience

Skills and Abilities:

• Must have strong PC hardware/software knowledge
• Strong time management skills and ability to handle multiple priorities at once
• Ability to communicate effectively and establish effective working relationships
• Ability to effectively troubleshoot and strong problem-solving skills
• Self motivated and able to work with minimal supervision
• Strong service orientation and customer service skills

Alliance Team Members Demonstrate DRIVE:  

• Dedicated: Follows through on commitments. Strong say/do. 

• Respectful: Acts with integrity and values diverse perspective.  

• Innovative: Always looking for a better way; leads change. 

• Versatile: Adapts quickly to changing circumstances. Demonstrates agility. 

• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.