What are the responsibilities and job description for the Inside Sales & Customer Support Representative - Marietta, OH position at Alliance Industries Inc?
Summary
The Customer Success Representative (CSR) supports customer relationships and internal sales activity by managing inquiries, orders, quotes, and service coordination from initial contact through completion. This role serves as a key point of contact for customers while working closely with Sales, Project Management, and Field Operations to ensure accurate execution and a consistent customer experience.
About You
You are organized, proactive, and comfortable owning details. You communicate clearly, follow through, and can balance customer needs with internal operational priorities. You’re comfortable working in a fast-paced, technical environment and understand that strong customer relationships, accuracy, and responsiveness directly impact business results.
Responsibilities
• Serve as a primary contact for customers, handling inbound and outbound communications related to products, services, orders, and scheduling
• Conduct regular outbound outreach by assigned region or industry to support customer relationships and business development
• Prepare and manage parts orders, equipment quotes, and service documentation
• Support site visit coordination and appointments with sales representatives, project managers, and field supervisors
• Respond to customer questions and resolve issues or complaints professionally and efficiently
• Maintain accurate customer records, job files, and documentation within the CRM system
• Identify and correct data discrepancies, including contact information, ownership changes, and duplicate records
• Support billing and collections efforts for past-due accounts as needed
• Act as a communication bridge between customers, operations, sales, and management to ensure alignment and follow-through
Requirements
• Clear, confident communication skills, including the ability to present information and respond to questions in one-on-one and small group settings
• Comfort working with both technical and non-technical information in an operations-driven environment
• Strong organizational skills and attention to detail, particularly when managing quotes, orders, and customer data
• A practical, problem-solving mindset and the ability to ask clarifying questions
• Ability to manage multiple priorities without losing accuracy or responsiveness
• A customer-first approach balanced with respect for internal processes and timelines
Minimum Qualifications
• High school diploma or GED required
• 1–2 years of experience in customer service, inside sales, customer success, or a related role; or an equivalent combination of education and experience (bonus points for industrial, manufacturing, construction environment experience)
• Ability to read and interpret business documents, technical procedures, and role-related regulatory or compliance materials
• Ability to perform basic business math, including percentages, discounts, and simple measurements relevant to quoting and order accuracy
• Proficiency with Microsoft Office tools and CRM/database systems
Physical Requirements
• Ability to stand, walk, reach, and communicate verbally throughout the workday
• Regular use of hands and computer equipment
• Ability to lift up to 25 pounds as required