Aftermarket Business Manager

Are you looking for a high-impact, hands-on leadership role that requires a blend of operational excellence, data-driven decision-making, and cross-functional collaboration? Hi-Vac Corporation is hiring for a driven and strategic Manager – Aftermarket Parts & Warranty to lead our growing aftermarket business. You’ll be responsible for managing dealer parts sales, customer service operations, inventory planning, and warranty programs.

What You’ll Do:

• Develop and execute aftermarket parts sales strategies with defined revenue and margin targets
• Lead and mentor a team spanning inside sales, customer service, and warranty operations
• Optimize inventory performance by setting and adjusting min/max stock levels
• Drive pricing and margin improvements through market analysis
• Own the warranty lifecycle—from policy development to claim adjudication and reporting
• Analyze dealer performance and implement strategies to boost sales and support
• Track and improve key KPIs including:
  • Parts fill rate
  • On-time delivery
  • Warranty resolution time
  • Customer satisfaction
• Partner with supply chain, engineering, and quality teams to resolve issues and support continuous improvement
• Deliver data-driven insights for leadership and strategic planning

What We’re Looking For:

• 5 years of experience in aftermarket parts, sales, or service—preferably in a manufacturing environment
• Demonstrated leadership and team management success
• Strong business acumen with experience owning revenue goals or P&L
• Proficiency in ERP and CRM systems (NetSuite, Salesforce, etc.)
• Excellent communication, analytical, and cross-functional collaboration skills

Why Join Us?
You’ll have the opportunity to shape and grow a critical function in a dynamic organization, backed by a passionate team and strong leadership. If you thrive in fast-paced environments and are excited about driving operational success, we’d love to meet you.