System of Care Coordinator (Full-time Hybrid, Fayetteville, North Carolina Based)

This position, overseen by the System of Care Manager, works to support local care coordination efforts through a combination of activities with various public and private agencies, development  of processes and agreements to address critical community needs of individuals enrolled with the MCO and  foster relationships and partnerships to aid in the identification and referral to the MCO of individuals that meet special needs or high-risk criteria.  The primary purpose of the System of Care Coordinator is to foster the collaboration of public agencies, law enforcement and physical and behavioral providers as well as other human service and governmental agencies such as public schools, vocational rehabilitation, housing, juvenile justice systems, health care, child welfare and self-help agencies.  System of Care Coordinators are well-versed in System of Care (SOC) principles; collaborate closely with Family Partners; and facilitate SOC collaboratives and related work.

This position will allow the successful candidate to work a primarily remote schedule. One day a week working onsite is required.

Responsibilities & Duties

Collaborate and Provide Consultation 

• Works across systems to facilitate training and technical assistance in a consultative capacity to community partners, public agencies, and providers regarding the availability of local services, methods for accessing services, mental health reform and the System of Care for youth with behavioral health needs
• Works with provider agencies to ensure the fidelity of these agencies and their staff in the implementation of System of Care principles and processes, and provides or facilitates regular consultation, technical assistance and training to provider agencies in System of Care implementation fidelity
• Provides information and training to partner agencies to explain changes in the mental health system, as well as promote best practices in mental health and substance abuse disorder treatment and recovery services
• Works with Care Management staff to ensure that youth and families are leading their person-centered planning processes
• Assist with the training, coordination, and support of Child and Family Teams (CFTs), train care management Care Teams on high fidelity CFTs, and provide technical assistance system navigation as needed

 System of Care  

• Represents the LME/MCO in System of Care activities and ensures an Integrated System of Care approach for child and adult service systems
• Fosters participation and involvement of youth and families at all levels of the System of Care, includes youth and family representation at each local collaborative and provides and supports leadership opportunities for youth and families
• Takes an active role in promoting BH I/DD Tailored Plan and community-wide quality management processes in promoting services access, timeliness, appropriateness, quality, and effectiveness of care with youth and families, and advocating for the concerns of families, providers, and community partners in the regular evaluation and improvement of the effectiveness of the implementation of System of Care in local communities  
•  Supports the ongoing development of the local Community Collaborative; assists with recruitment and  maintenance of membership that includes family members, members, youth, child-serving agencies and community partners
• Completes and submits BH I/DD Tailored Plan System of Care reports to the Department in accordance with Department requirements and regularly participates in conference calls, webinars, meetings, trainings, conferences, and site visits in order to support a high level of statewide coordination, networking, monitoring, and evaluation for and with System of Care Coordinators and staff
• Promotes youth and family voice at the child and family team level, local service management level, and regional and state level

Community Impact and Partnerships

• Promotes a collective impact approach to system level challenges and fragmented care (serving as the backbone)
• Works with community agencies in identifying and responding to community needs, network adequacy and service accessibility needs; participates in interagency efforts in support of the BH and PH systems
• Develops in-depth knowledge of various community systems and provides consultation to Care Management entities regarding available resources and barriers for individuals who are involved with various community systems, i.e., Department of Social Services, Department of Public Safety, etc.
• Promotes and forges relationships with physical and behavioral health providers across the Alliance catchment area to work collaboratively to reduce barriers and improve access to health care

Minimum Requirements

Education & Experience

Requires a Bachelor’s degree in Psychology, Social Work, Counseling, Public Policy (or related field) from an accredited college or university with a minimum of three years combined applicable clinical practice and administrative experience.  

Must obtain CFT Train the Trainer Certification within six months of hire.

Experience in any of the following areas would be valuable for this employee:  Public speaking, presentation development, cultural awareness and advocacy. 

Knowledge, Skills, & Abilities

• Knowledge of System of Care Principles and Core Values
• Excellent Interpersonal Skills
• Knowledge of Manage Care 
• Excellent Written and Verbal Communication Skills 
• Ability to Solve Problems 
• Knowledge of Community Resources 

Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.  

Salary Range

$25.75 - $32.83/Hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity

 An excellent fringe benefit package accompanies the salary, which includes:  

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Salary : $26 - $33