Administrative Assistant I-Legal (Full Time, North Carolina Based)

The Administrative Assistant provides on-site administrative support to Alliance’s Home Office. This position organizes and implements administrative support processes to ensure the efficient operation of the office, including answering phones, greeting visitors, handling incoming and outgoing mail, and administrative support needs of the legal and public affairs department. The Administrative Assistant also serves as the first point of contact for office visitors, requiring exceptional customer service skills and experience in healthcare and with confidential information.

This is a full-time onsite opportunity. The successful candidate will report onsite to the Alliance Home Office (Morrisville, NC) 5 days per week.

Responsibilities & Duties

Provide Front Desk Support

• Answer telephones, direct calls, and take messages in a professional and courteous manner, ensuring timely and accurate communication
• Greet, welcome, and assist visitors appropriately, providing a positive first point of contact for the organization. Notify staff promptly of visitor arrival and coordinate visitor access as needed
• Must have exceptional customer service skills
• Communicate with customers, employees, and other individuals to answer questions, provide or clarify information, and appropriately escalate complaints
• Receive equipment, keys, and badges from separating employees and notify Information Technology, Human Resources, and Facilities to support the offboarding process
  
  

Mail Processing

• Open, sort, and route incoming mail and packages to mail room in a timely and accurate manner
• Prepare outgoing mail and packages, including sorting, labeling, stamping and coordinating timely pickup or delivery
• Maintain the mail room in an organized, clean, and functional condition
  
  

Provide Administrative Support to Legal and Public Affairs Department Staff

• Operate office machines such as copiers, scanners, voice mail systems, and computers to support daily office operations efficiently and accurately
• Support teleworking staff as needed through email and Microsoft Teams
• Provide administrative support for meetings, including reserving conference rooms
• Maintain physical and electronic files in an organized and accessible manner in accordance with office procedures and records management practices
• Maintain spreadsheets and databases as requested, ensuring information is entered, updated, and tracked accurately
  
  

Assist with Facility Needs

• Act as a liaison to the Facilities Manager to help ensure facility needs are addressed, including space, equipment, and maintenance requirements
• Assist with on site needs such as basic equipment troubleshooting
  
  

Minimum Requirements

Education & Experience

High school diploma or equivalent and two (2) years of progressively responsible clerical/administrative/office management experience. Experience in healthcare and with confidential information preferred.

Or

Associate degree in business administration or similar program

Knowledge, Skills, & Abilities

• Ability to practice effective communication techniques both orally and in writing including ability to coordinate a variety of resources in gathering information and independently answering inquiries.
• Considerable knowledge of effective practices and ability to plan and complete projects.
• Ability to establish and maintain effective working relationships with subordinates, peers, management, and the general public.
• Skill in organizing work flow and coordinating activities.
• Skilled in using Microsoft Office Products.
• Sedentary work. Lifting up to 20 pounds occasionally and/or negligible lifting, carrying, pushing, pulling or otherwise moving objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  
  

Salary Range

$16.44 - $21.37/ Hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility