Phone Nurse

Summary

Works in collaboration with providers and care teams to provide quality care to patients and quality support to providers through consistent communication. Performs triage and assessment of patients over the phone, answers medical questions/inquires, and documents according to protocol. Accountable for the delivery of quality nursing care in accordance with individual patient needs.

Education

Must have completed an accredited medical assistant program, a graduate of a professional school of nursing.

Licensure/Certification

Must be a Certified Medical Assistant (CMA) through AAMA or Registered Medical Assistant (RMA) through AMT, or(RN), (LPN CPR certification is required.

Experience

1-3 years of experience in a physician office setting preferred.

Other Qualifications

Must have solid verbal and written communication skills. Knowledge of clinical or clerical operations, service excellence, clinical quality initiatives preferred. Must be familiar with computers, electronic medical record experience preferred. Must be able to lift 25 pounds.

Key Outcomes

Must be the “champion” for patient access to AHC in order to increase patient volumes and patient satisfaction.

Responsible for all clinical and clerical functions necessary to provide quality care to patients in support of the providers and clinical care team. Achieves and exceeds the quality and safety goals set by AHC. Assist with the Information Technology initiatives, including the implementation of the electronic medical records and practice management system that supports the management and growth of practices. Communicates with providers regarding any patient concerns. Ensures smooth flow of patients through continuously monitoring schedules and communication. Records all aspects of patient care according to medical standards of documentation. Reports all incidents (patient and self), near misses and adverse events.

Maintains service excellence goals that are consistent with AHC goals. Treats patients, family members, guests and healthcare team members with care, courtesy and respect. Consistently anticipates the needs of customers and puts those needs first.

Teamwork/Collaboration

Demonstrates the ability to communicate and work effectively with co-workers at all levels. Acts with integrity, consistency and respect for differing views. Shows the ability to establish and maintain effective working relationships.

Activity

Frequency

Activity

Never

Crawling

Occasional

Sitting, Climbing, Work above shoulders, Pushing (carts, wheelchairs, etc.) Pulling (carts, wheelchairs, etc.), Squatting, Kneeling, Repetitive arm movement, Reaching – Overhead, Reaching – Rear, Non-dependent patient transfers, Dependent patient transfers, May drive between worksites

Occupational Safety & Health Act (OSHA) Compliance

Occupational Exposure means reasonably anticipated skin, eye, mucous membrane or parenteral contact with blood, semen, vaginal secretions, cerebrospinal fluid, synovial fluid, pleural fluid, pericardial fluid, amniotic fluid, saliva in dental procedures, any body fluid that is visibly contaminated with blood and all body fluids in situations where it is difficult or impossible to differentiate between body fluids. Any unfixed tissue or organ from a human; and HIV-containing cell or tissue cultures, organ cultures, and HIV or HBV-containing culture medium or other tissues from experimental animals with HIV, or HBV. NOTE: Exposure determination shall be made without regard to the use of personal protective equipment.

This role has occupational exposure.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Ob/Gyn
• Primary Care

Physical Setting:

• Clinic

License/Certification:

• BLS Certification (Preferred)
• RN (Preferred)

Work Location: In person

Salary : $20 - $27