What are the responsibilities and job description for the Client Onboarding Trainer position at Alliance HCM?
Alliance HCM is pleased to announce an opening for a full-time Client Onboarding Trainer in Shenandoah, TX. This is an excellent opportunity to join a reputable organization dedicated to delivering effective training solutions for our clients.
WHY SHOULD YOU JOIN US?
This position offers a competitive pay structure and comprehensive benefits, supporting your professional growth as you contribute to the success of organizations utilizing AllianceHCM's human capital management technology.
Our benefits include:
- 100% paid health, vision, dental, life, and LTD insurance
- 401k with employer match
- Personal and professional development
- Help build and shape a great tax team
- Entrepreneurial culture
WHO ARE WE?
At Alliance HCM, our goal is to become the largest independent human capital management (HCM) company in the United States. We help small and mid-sized businesses succeed with our advanced cloud-based technology and unique single-database platform for payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the country, we are committed to providing outstanding HCM solutions. Joining our team means being part of a supportive community that values your growth and achievements. Together, we strive to make a meaningful difference in the world of HCM.
WHAT ARE THE HOURS?
The Client Onboarding Trainer will work on-site in Shenandoah, TX, during standard business hours. The role involves conducting both virtual and in-person training sessions, with occasional flexibility required to accommodate client needs and project timelines.
WHAT DOES YOUR DAY ENTAIL?
In this Client Onboarding Trainer position, you will begin your day coordinating with Onboarding Project Managers to align training schedules with client implementation plans. Your primary responsibilities will include designing and updating curriculum materials such as instructional guides, video tutorials, interactive webinars, and SCORM-compliant e-learning modules. You will deliver thorough training sessions to client administrators, customizing each presentation to the client's specific system configuration. As you guide clients through complex HCM, payroll, and benefits workflows, you will ensure information is presented clearly and accessibly. After each training, you will review client feedback and adoption metrics to refine instructional methods. You will also provide advanced instruction on specialized modules, including talent acquisition, performance management, and mobile application functionality. Your efforts will prepare clients comprehensively for a successful go-live experience.
CLIENT ONBOARDING TRAINER REQUIREMENTS:
- 3 years of experience in corporate training or software implementation training within HR or SaaS
- Exceptional presentation and facilitation skills across both physical and virtual environments
- Proficiency in e-learning authoring tools and Learning Management Systems (LMS)
- Strong foundational understanding of human resources and payroll operations
- Ability to independently manage curriculum design, content updates, and training delivery across multiple client engagements
Preferred:
- Experience training on HCM platforms such as UKG, Ceridian Dayforce, Workday, or iSolved
- Familiarity with SCORM standards and instructional design methodologies
- Knowledge of change management or user adoption strategies for enterprise software rollouts
- Experience building role-based training tracks for diverse learner audiences
Qualified candidates who are interested in supporting our clients' success are encouraged to apply. Our mobile-friendly application process makes it easy to take the next step toward joining Alliance HCM.