What are the responsibilities and job description for the Client Onboarding Manager position at Alliance HCM?
Step into a pivotal leadership role with Alliance HCM as our next Client Onboarding Manager in Shenandoah, TX. You'll be at the heart of enterprise client success, driving seamless onboarding and leading a high-performing specialist team. Enjoy a competitive pay package.
But that's not all we offer! You can also enjoy these excellent benefits and perks:
- 100% paid health, vision, dental, life, and LTD insurance
- 401k with employer match
- Personal and professional development
- Help build and shape a great tax team
- Entrepreneurial culture
This is a full-time, on-site role based in Shenandoah, TX. You'll work traditional business hours, collaborating closely with both your team and cross-functional partners to meet ambitious implementation timelines and support ongoing operational excellence.
MORE ABOUT US
At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!
THIS ROLE
As a Client Onboarding Manager, you will start your day by reviewing current case assignments across multiple specialist teams, ensuring workloads are balanced and that project timelines are on track. Throughout the day, you'll work hand-in-hand with Implementation Project Managers to optimize resource allocation and facilitate the seamless execution of enterprise deployments. When high-risk deployments arise, you'll become the go-to escalation point, resolving complex technical challenges and maintaining uncompromising quality standards. You will take full ownership of team training and development, keeping everyone up to speed on the latest Alliance HCM product updates, compliance regulations, and industry best practices. Your day will also include evaluating and refining deployment methodologies, identifying friction points, and leveraging automation tools to scale onboarding operations. Finally, you'll generate and analyze key performance reports, delivering strategic insights and actionable recommendations to senior leadership to continually improve our onboarding process.
Client Onboarding Manager Requirements:
- 5 years of experience in SaaS implementation, HR tech, or software deployments
- 3 years of direct people management and team leadership experience
- Deep understanding of capacity planning and resource allocation methodologies
- Experience using data, CRM platforms, and KPIs to drive measurable process improvement
- Ability to navigate and de-escalate complex, high-stress project risks
Preferred:
- Experience managing cross-functional specialist teams across multiple implementation domains simultaneously
- Familiarity with HCM platforms such as UKG, Ceridian Dayforce, Workday, or iSolved
- Familiarity with building or standardizing implementation playbooks and operational frameworks
BE OUR NEW CLIENT ONBOARDING MANAGER!
Apply now through our mobile-friendly application and join a team that values innovation, collaboration, and results.