Front Desk

Alliance Global Group LLC (AGG) is a growing Small Service-Disabled Veteran Owned company providing Foreign Military Sales (FMS), Administrative and Program Management, Financial Management, Information Technology, Logistics and Facilities Support Services and Litigation Support. AGG prides itself on providing outstanding customer service and expert solutions to complex challenges.

We are currently seeking a Front Desk / Data Entry Specialist to support the Military & Family Readiness Center (M&FRC) at Warner Robins AFB, GA.

Job Duties

• Answer telephone calls, greet visitors, and determine the nature of inquiries or visits 
• Direct clients to the appropriate M&FRC staff member and promote awareness of available programs and services 
• Schedule clients for M&FRC classes and provide clear, accurate information on routine and procedural matters 
• Input and manage TAP data and resources in AFFIRST, including scheduling clients for Transition Assistance Program (TAP) workshops 
• Send reminder communications (e.g., emails) to clients in advance of scheduled classes in accordance with program guidance 
• Maintain the front desk area to ensure a clean, organized, and professional appearance (chairs, materials, publications, etc.) 
• Report inoperable equipment or facility issues to M&FRC management 
• Ensure all clients sign in properly and maintain accurate attendance records 
• Generate and submit monthly client usage reports in the required format 
• Perform data entry tasks and maintain accurate records across required systems 
• Support operations at Robins AFB 

Qualifications

• Strong customer service and interpersonal skills 
• Excellent verbal and written communication abilities 
• Ability to manage multiple tasks and prioritize in a fast-paced environment 
• Proficiency in data entry and experience with database systems (AFFIRST experience preferred) 
• Strong organizational skills and attention to detail 
• Ability to handle sensitive information with professionalism and confidentiality 
• Basic proficiency in Microsoft Office (Outlook, Word, Excel) 
• Ability to work independently and as part of a team 
• Prior experience in administrative, front desk, or customer support roles preferred

Please submit Resume with no less than three (3) professional references. No personal references are allowed.

Alliance Global Group is an Equal Opportunity/Affirmative Action Employer. Additionally, we abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.