What are the responsibilities and job description for the Account Coordinator position at Alliance Franchise Brands?
Account Coordinator – Image360 Plymouth
Location: Image360 – Plymouth, Michigan (On Site)
About Us: At Image360 we create high-impact branded environments and signage solutions that inspire and connect. Our collaborative, fast-paced team works with customers to bring their brand stories to life through custom graphics, signage, and experiential spaces.
We’re looking for a highly organized, proactive Account Coordinator to support our account management team and keep our project operations running smoothly. If you thrive on being the go-to person to make things happen and enjoy a dynamic work environment, this role is for you.
Position Summary:
The Account Coordinator plays a supporting role in client project management, scheduling, and administrative operations. This position ensures that day-to-day activities run efficiently and that our account team can stay focused on delivering exceptional service and driving core business KPIs.
Key Responsibilities:
• Answer incoming phone calls and route messages promptly to the appropriate team members
• Greet and assist visitors, clients, and delivery personnel at the front door
• Manage orders for vended products and office supplies, including tracking inventory and coordinating vendor deliveries
• Schedule installation and delivery appointments, communicating directly with clients, internal production, and external vendors to confirm timelines
• Maintain and update installation, delivery, and project calendars
• Follow up with clients to confirm proof approvals, installation readiness
• Assist with internal meeting scheduling for production handoffs and project milestones
• Track permit and inspection appointments (if applicable to projects)
Skills & Qualifications:
• 1-3 years of administrative, scheduling, or customer service experience preferred
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and thrive in a fast-paced environment
• Proficiency in Microsoft Office
• Positive, team-oriented attitude with a knack for problem-solving
Why Join Us?
• Be part of a creative, collaborative, and growing company
• Opportunity to learn the ins and outs of the branded environments and signage industry
• Work with a supportive leadership team that values initiative and new ideas
• Competitive salary and benefits package
Work Environment
• Office environment
• On – site role, Monday-Friday
• Occasional travel to client site for project coordination or product delivery