Receptionist

The Receptionist is responsible for greeting and scheduling patients and visitors. This role has administrative and clerical tasks that aid in the flow of potential trial subjects, study participants, sponsors and representatives. The receptionist is responsible for maintaining confidentiality of all patient information in compliance with HIPAA Privacy and Security Rules. 

To consistently embody AMR Clinical’s Core Values:

• United We Achieve
• Celebrate Diverse Perspectives
• Do the Right Thing
• Adapt and Persevere

The Receptionist reports to the Site Manager. 

Classification: Non-Exempt

Primary Responsibilities:

• Greets patients and visitors. Ensure necessary paperwork is provided at check in. 
• Prepares schedule for the site. 
• Monitor patient wait times and let SM know of long wait times. 
• Develop and maintain rapport with stakeholders. 
• Schedule appointments. 
• Initiate reminders/confirmation communications for upcoming scheduled appointments. 
• Follow up on missed appointments. Document /chart efforts. 
• Answer incoming phone calls and direct to appropriate personnel. 
• Establish medical charts for new trial subjects and maintain charts for existing subjects. 
• Send request for medical records as needed. Maintain log for follow-up and ensure receipt. 
• Create Patient stipend reimbursement forms
• Handle payment of subject stipends according to study protocol. 
• As Authorized by subject, issue notification to primary care physician regarding study participation. 
• Verify patient status (screen fail, withdrew consent, completed, etc. )
• File daily logs, privacy forms, patient charts, etc. 
• Maintain W-9 forms and identification in clinical conductor. 
• Ensure wait area is clean and straightened up daily. 
• Manage all incoming/outgoing mail, express/courier deliveries, and deliver to appropriate personnel. 
• Special projects as assigned. 
• Position may require occasional weekend and/or overtime hours. 
• Other duties as assigned

Desired Skills and Qualifications:                                                                 

• At least 1 years of experience in an office setting.  
• Advance knowledge of computer software in a variety of programs, i.e. Word, excel, etc. 
• Excellent task management and prioritization skills. 
• Strong verbal and written skills
• Great interpersonal skills
• Keen and acute attention to detail
• Ability to work independently and demonstrate initiative. 
• Positive, collaborative, and team-oriented. 
• Ability to work in a fast-paced environment
• Excellent follow-up skills. 
• Fluent in English. 

AMR Clinical does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factor.

** This job description is intended to be a representative summary of the major responsibilities and accountabilities of the staff holding this position. The staff may be requested to perform job-related tasks other than those stated in this description.