What are the responsibilities and job description for the Administrative Assistant position at Alliance Car Service?
Company Description Alliance Car Service provides professional black car, airport, and chauffeur transportation for clients across Boston, Logan Airport, the North Shore, Worcester, and surrounding Massachusetts areas. The company serves a wide range of passengers, including business travelers, corporate clients, hotel guests, event planners, wedding parties, families, and private travelers who need dependable service. Offerings include airport transfers, corporate black car service, executive chauffeur service, wedding and event transportation, private luxury rides, hourly chauffeur bookings, and hotel guest transportation. Alliance Car Service focuses on clean vehicles, professional chauffeurs, on-time pickup, and a smooth experience from reservation to drop-off, emphasizing reliability and customer satisfaction for every trip.
Role Description The Administrative Assistant is a full-time, on-site role based in North Andover, MA, supporting daily operations and customer service for Alliance Car Service. This role manages incoming phone calls and emails, schedules and updates reservations, and coordinates closely with chauffeurs and dispatch to ensure accurate trip details. The Administrative Assistant maintains records, prepares basic reports, and handles clerical tasks such as data entry, filing, and document organization. Additional responsibilities include assisting with billing and invoicing, communicating with clients about service details or changes, and providing general administrative support to company leadership to keep office processes running efficiently.
Qualifications
Role Description The Administrative Assistant is a full-time, on-site role based in North Andover, MA, supporting daily operations and customer service for Alliance Car Service. This role manages incoming phone calls and emails, schedules and updates reservations, and coordinates closely with chauffeurs and dispatch to ensure accurate trip details. The Administrative Assistant maintains records, prepares basic reports, and handles clerical tasks such as data entry, filing, and document organization. Additional responsibilities include assisting with billing and invoicing, communicating with clients about service details or changes, and providing general administrative support to company leadership to keep office processes running efficiently.
Qualifications
- Candidates should possess strong Administrative Assistance and Clerical Skills to manage scheduling, records, and daily office tasks.
- Candidates should possess solid Phone Etiquette and Communication skills to interact professionally with clients, chauffeurs, and internal teams.
- Candidates should possess Executive Administrative Assistance capabilities to support leadership with scheduling, document preparation, and coordination.
- Candidates should possess proficiency with office software (e.g., MS Office, email platforms) and basic data entry skills.
- Relevant qualifications include prior experience in transportation, hospitality, or customer service, strong attention to detail, and the ability to multitask in a fast-paced environment.
- High school diploma or equivalent is required; additional education or administrative training is beneficial.