Service Specialist - Part-Time

POSITION PURPOSE

This position processes a variety of basic customer account transactions and provides prompt, courteous, and friendly service. This employee offers the customer the highest degree of service and promotes all Alliance Bank’s products and services.

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS

• High School diploma or equivalency.
• Ability to read, write, and speak the English language, bilingual helpful.
• One (1) year experience in banking or job related field or a combination of education and experience providing equivalent knowledge.
• One (1) year of customer service or cash handling experience.
• Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
• Ability to prioritize own tasks and responsibilities to ensure that excellent service to our customers is accomplished before most administrative functions are processed.
• Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
• Ability to operate basic office equipment including a PC with job related software.
• Ability to handle bank and customer transactions with a high level of confidentiality.
• Ability to stand, bend, stoop, squat, and kneel.
• Knowledge of state and federal regulations.
• Knowledge of Alliance Bank’s loan policies and procedures.
• Knowledge of Alliance Bank’s products and services.
• Schedules are prepared based on business need and subject to change at any time. This may include the need for evenings, weekends, or holiday coverage.
• Repetitive movement of finger, wrist, and hand.
• Ability to lift up to 50 pounds.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Personify Alliance Bank’s mission statement of The best in all we do.

• Actively sell and cross-sell bank services.
• Provide prompt, courteous, and friendly service.
• Provides professional services to the bank’s customers by prompt acknowledgment of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently complete customer transactions, including but not limited to:
  • Cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, TT&L deposits, redeeming bonds, cash advances, cashier’s checks, gift cards, and money orders
  • Activate and pin debit cards
  • Safe deposit box entry and payments
  • Change of address requests
  • Balance cash and checks against computer records at end of shift
• Ability to learn the role of Relationship Banker and perform that role in a frontline or back up capacity as needed.
• Keep updated on all Alliance Bank policies and procedures pertaining to this position.
• Attendance and punctuality a must.

This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. The incumbent will be required to follow any other instructions and to perform any other job-related duties.