SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS

• Ability to read, write, and speak the English language, bilingual helpful.
• Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
• Ability to offer Alliance Bank’s products and services.
• High School diploma (or equivalency) and minimum of 7 years or more experience in progressive management positions at financial institutions.
• Must possess excellent interpersonal communication skills and have the ability to deal with and respond to employees, customers, third-party vendors, and salespersons with tact, diplomacy, and a sense of urgency.
• Ability to prioritize own tasks and responsibilities to ensure that excellent service to our customers is accomplished before most administrative functions are processed.
• Previous experience in the lending operations.
• Previous supervisory or management experience.
• Ability to work accurately under deadline situations and to adapt to a fast-paced environment.
• Ability to present a professional demeanor at all times.
• Ability to handle stressful situations throughout the organization.
• Ability to operate basic office equipment including a PC with job-related software.
• Ability to handle bank and customer transactions with a high level of confidentiality.
• Knowledge of state and federal regulations.
• Knowledge of Alliance Bank’s loan policies and procedures.
• Knowledge of Alliance Bank’s products and services.
• Schedules are prepared based on business needs and are subject to change at any time. This may include the need for evenings, weekends, or holiday coverage.
• Office setting with moderately varied desk-oriented activity.
• Ability to stand, bend, stoop, squat, and kneel.
• Repetitive movement of finger, wrist, and hand.
• Ability to lift 50 lbs.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Personify Alliance Bank’s mission statement of The best in all we do.
• Actively sell and cross-sell bank services.
• Provide prompt, courteous, and friendly service.
• Promotes Alliance Bank’s culture through all interactions modeling the Alliance Bank way of Customer Experience.
• Supervise employees to ensure the highest quality of performance. In addition:
  • Assign work and/or revise duties.
  • Monitor, review, and approve timecards for areas of responsibility.
  • Participate in the hiring, evaluation, and termination process.
  • Act on employee problems.
  • Maintain knowledge of Alliance Bank personnel policies and procedures.
• Oversee general loan operations including but not limited to:
  • Monitor new loan fundings and postings
  • Monitor loan maintenance, payment postings, payoffs, and other servicing items for all loan types.
  • Oversee all real estate department operations including in-house and secondary market.
  • Research problems and assist staff with potential solutions.
  • Approve invoices for payment.
• Prepare various quarterly reports and memos for the Board of Directors and/or Accounting.
• Serve as backup for all areas of the department as needed, including the Secondary Market.
• Provide training to lending staff, as necessary.
• Actively cross-train loan operations staff to increase efficiency.
• Ensure compliance with all regulatory requirements and remediate audit findings.
• Attend daily bank loan committee meetings and past-due meetings.
• Employee may be issued bank-owned devices (such as cell phones, tablets, and/or laptops). In such cases, the employee is expected to regularly check and respond to phone calls, text messages, and/or emails.
• Participate in community affairs to increase Alliance Bank’s visibility and to enhance new business opportunities.
• Keep updated on all Alliance Bank policies and procedures pertaining to this position.
• Exemplary attendance and punctuality.