What are the responsibilities and job description for the Veterinary Receptionist position at Alliance Animal Health?
Company Description
When you truly love a pet, they’re more than just an animal — they’re family. Every laugh, every tail wag, every memory created with them is priceless. At Groves Veterinary Hospital, we understand that bond deeply. It’s why we’ve devoted our lives to building something extraordinary: a hospital where compassionate care meets gold-standard medicine.
Groves is not just a veterinary clinic — it’s a calling. A place where every pet and every person who walks through our doors is treated like family. Where standards aren’t just met — they’re raised. Where innovation and empathy go hand in hand. From routine wellness to emergency care, our systems mirror the precision and excellence of cutting-edge human hospitals.
Our team? Hand-selected for their skill, heart, and dedication. These are the people you want caring for your beloved companion — people who don’t just work in veterinary medicine, but live for it. And our reputation speaks for itself: we’ve been chosen twice by the University of Florida to mentor future veterinary leaders through their prestigious Practice Management Clerkship Program.
We promise every client the same thing: that we will always strive to raise the bar in veterinary medicine. Because your pet means the world to you — and that means the world to us.
To learn more about us visit: Groves Veterinary Hospital
Job Description
Job duties include, but are not limited to:
Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.
Qualifications
We’re looking for:
- Experienced Receptionist with a minimum of 1-year veterinary experience preferred
- Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
- Highly organized and possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.