Training Operations Specialist II & Education Development Coordinator

Job Title: Training Operations Specialist II & Educational Development Coordinator

Reports To: Director, Operations

Job Summary

This hybrid role is responsible for (1) training providers, management, and clinical staff on Practice Management, EHR, and other clinical/business systems and workflows and (2) designing, coordinating, and managing education programs through structured curricula, competency pathways, and LMS-enabled delivery. The Specialist partners closely with subject matter experts and cross-functional stakeholders to ensure training is effective, standardized, measurable, and aligned to enterprise best practices and clinical workflows. 

ROLE SCOPE / TIME ALLOCATION:

~50% Training Operations Specialist II (Delivery Adoption)

System/workflow training, field enablement, coaching, go-live support, proficiency monitoring, and reporting. 

~50% Instructional Design LMS Administration Program Coordination

Instructional design, tiered curriculum builds (APP/MA), LMS setup/maintenance, competency structure, evaluation, continuous improvement, and program operations. 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Train and monitor the development of management staff, clinical staff, and physicians/providers through delivery of content-specific curricula across the organization. 
• Support proficiency and efficiency of clinical and practice management systems used to provide patient care.
• Develop and deliver competency testing and training programs aligned to organizational initiatives and health information systems education.
• Deliver training via multiple modalities (1:1, classroom, remote-hosted, web-based). 
• Work with SMEs and cross-functional partners to ensure course content and delivery models meet audience needs; drive continuous quality improvement to support enterprise-wide system usage. 
• Collaborate with training team and cross-functional teams to understand workflows and system use; reinforce standard workflows and discourage workarounds.
• Provide training support at various locations as requested; participate in change management activities where applicable.
• Use standardized courses and instructor evaluation processes; contribute to documentation and maintenance of development standards and processes.
• Provide training reports to leadership on a regular basis and support broader training team initiatives as assigned.
• Develop and maintain user-friendly documentation, coursework, and process flows to support adoption and ongoing competency.
• Design and develop instructional materials that support ongoing clinical education, standard workflows, and compliance expectations across multiple locations. 
• Partner with SMEs, clinical leaders, and compliance stakeholders to align training content with operational goals and standardized practices.
• Build and maintain structured curricula for tiered clinical education programs, including tier-based modules and competency expectations.
• Manage and maintain the Learning Management System (LMS), including course setup, version control, and assignment rules.
• Standardize training documentation so learning programs remain consistent, scalable, and easy to administer. 
• Coordinate tiered pathways for company employees (e.g., APPs, MAs, etc.) and associated curriculum modules.
• Support competency and advancement readiness using tier-based skills/responsibilities.
• Translate tier requirements into deliverables: course maps, evaluations, practical checklists, and manager-facing guidance for coaching and advancement decisions. 
• Track utilization, completion, proficiency signals, and feedback; recommend improvements to content, delivery, and program operations based on outcomes. 
• Maintain a living curriculum roadmap and release cycle (updates tied to workflow/system changes, policy updates, and clinical initiatives). 

Other Responsibilities

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines
• established by the practice.
• Maintains detailed knowledge of computer software as it relates to job functions.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
• Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates.
• Attends all regular meetings.
• Performs other duties as assigned by the supervisor.

Qualifications & Experience

• Minimum of 1 year of experience in like role.
• Healthcare management and/or training experience strongly preferred.
• Instructional design and LMS administration experience (e.g., designing learning materials, managing/maintaining LMS, standardizing SOPs, aligning training to compliance). 
• The Specialist will be required to consistently demonstrate solid organizational, management, and facilitation skills, professional behaviors, and technical expertise in all aspects of the curriculum design and delivery.
• This position is vital in the deployment of systems to the practices and the person will be required to demonstrate a strong service commitment by going above and beyond within the team to enhance the use of the clinical systems by physicians and staff.
• The Specialist will have excellent communication skills and have a strong sense of the technology needs of our providers, clinicians, caregivers, and management staff.
• Experience/knowledge of basic computer usage and troubleshooting; clinical system applications, basic coding, and clinical quality reporting (i.e. Meaningful Use).
• Ability to maintain professionalism and courtesy.
• Ability to maintain confidentiality regarding patient privacy.
• Strong presentation skills: excellent verbal and written communication skills.
• Excellent listening skills.
• Ability to communicate across departments professionally and effectively with all colleagues and with other external professionals.
• Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.
• Ability to travel (50% away from home).

Educational Requirements

• High School Diploma required.
• Associate or Bachelor’s degree preferred.
• Current certificate or license preferred (i.e., CMA, RMA, LPN, or RN).

Supervisory Responsibilities

This job has minimal supervisory responsibilities including training project oversight and responsibilities delegated by the Director of Operations.

Physical Demands

Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Working Conditions

Normal office environment with regular site visits in a medical practice setting. Occasional evening or weekend work is required. Overnight travel roughly 50% of the time may be required.