Training Operations Specialist II & Education Development Coordinator

JOB SUMMARY: This hybrid role is responsible for (1) training providers, management, and clinical staff on Practice Management, EHR, and other clinical/business systems and workflows and (2) designing, coordinating, and managing education programs through structured curricula, competency pathways, and LMS-enabled delivery. The Specialist partners closely with subject matter experts and cross-functional stakeholders to ensure training is effective, standardized, measurable, and aligned to enterprise best practices and clinical workflows.

ROLE SCOPE / TIME ALLOCATION:

~50% Training Operations Specialist II (Delivery Adoption)

System/workflow training, field enablement, coaching, go-live support, proficiency monitoring, and reporting.

~50% Instructional Design LMS Administration Program Coordination

Instructional design, tiered curriculum builds (APP/MA), LMS setup/maintenance, competency structure, evaluation, continuous improvement, and program operations.

EDUCATIONAL REQUIREMENTS:

· High School Diploma required.

· Associate or Bachelor’s degree preferred.

· Current certificate or license preferred (i.e., CMA, RMA, LPN, or RN).

· Healthcare management and/or training experience strongly preferred.

QUALIFICATIONS AND EXPERIENCE:

· The Specialist will be required to consistently demonstrate solid organizational, management, and facilitation skills, professional behaviors, and technical expertise in all aspects of the curriculum design and delivery.

· This position is vital in the deployment of systems to the practices, and the person will be required to demonstrate a strong service commitment by going above and beyond within the team to enhance the use of the clinical systems by physicians and staff.

· The Specialist will have excellent communication skills and have a strong sense of the technology needs of our providers, clinicians, caregivers, and management staff.

· Experience/knowledge of basic computer usage and troubleshooting; clinical system applications, basic coding, and clinical quality reporting.

· Ability to maintain professionalism and courtesy.

· Ability to maintain confidentiality regarding patient privacy.

· Strong presentation skills: excellent verbal and written communication skills.

· Excellent listening skills.

· Ability to communicate across departments professionally and effectively with all colleagues and with other external professionals.

· Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.

· Ability to travel (50% away from home).

· Minimum of 1 year of experience in a similar role.

· Instructional design and LMS administration experience (e.g., designing learning materials, managing/maintaining LMS, standardizing SOPs, aligning training to compliance).

Responsibilities include, but are not limited to, the following:

· Train and monitor the development of management staff, clinical staff, and physicians/providers through delivery of content-specific curricula across the organization.

· Support proficiency and efficiency of clinical and practice management systems used to provide patient care.

· Develop and deliver competency testing and training programs aligned to organizational initiatives and health information systems education.

· Deliver training via multiple modalities (1:1, classroom, remote-hosted, web-based).

· Work with SMEs and cross-functional partners to ensure course content and delivery models meet audience needs; drive continuous quality improvement to support enterprise-wide system usage.

· Collaborate with training team and cross-functional teams to understand workflows and system use; reinforce standard workflows and discourage workarounds.

· Provide training support at various locations as requested; participate in change management activities where applicable.

· Use standardized courses and instructor evaluation processes; contribute to documentation and maintenance of development standards and processes.

· Provide training reports to leadership on a regular basis and support broader training team initiatives as assigned.

· Develop and maintain user-friendly documentation, coursework, and process flows to support adoption and ongoing competency.

· Design and develop instructional materials that support ongoing clinical education, standard workflows, and compliance expectations across multiple locations.

· Partner with SMEs, clinical leaders, and compliance stakeholders to align training content with operational goals and standardized practices.

· Build and maintain structured curricula for tiered clinical education programs, including tier-based modules and competency expectations.

· Manage and maintain the Learning Management System (LMS), including course setup, version control, and assignment rules.

· Standardize training documentation so learning programs remain consistent, scalable, and easy to administer.

· Coordinate tiered pathways for company employees (e.g., APPs, MAs, etc.) and associated curriculum modules.

· Support competency and advancement readiness using tier-based skills/responsibilities.

· Translate tier requirements into deliverables: course maps, evaluations, practical checklists, and manager-facing guidance for coaching and advancement decisions.

· Track utilization, completion, proficiency signals, and feedback; recommend improvements to content, delivery, and program operations based on outcomes.

· Maintain a living curriculum roadmap and release cycle (updates tied to workflow/system changes, policy updates, and clinical initiatives).