Clinic Team Lead - MA

Job Description

Job Title:

Clinical Team Leader

Department

Non-Provider Clinical Staff

Reports To

Practice Manager

Position Summary

Coordinate and oversee daily activities of the clinic and clinical team members to ensure compassionate, effective and efficient delivery of high quality clinical care for patients. Supports the goals and objectives of the Company.

Essential Duties & Responsibilities

• Coordinate and supervise the day to day activities of clinical team members engaged in clinical care for patients under the supervision of a Physician or provider.
• Organize, assign, and communicate duties and tasks to clinical team members for current day.
• Review the staffing and patient schedule for the next day and organize, assign, and communicate duties and tasks to clinical team members.
• Establish daily clinical team member work area assignments and request staff from Nurse Coordinator as needed.
• Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely. Monitor and control overtime.
• Assist the Nurse Coordinator in performance evaluation of clinical team members.
• Assist the Nurse Coordinator in conducting orientation and training on clinical policies and procedures.
• Identify and recommend solutions to clinical team member on office issues or problems.
• Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate in collaboration with Nurse Coordinator.
• Recommend disciplinary action as needed in conjunction with Nurse Coordinator and Practice Manager in collaboration with Human Resources.
• Maintain adequate clinical supplies by monitoring inventory levels/communicating with NC/ PM.
• Ensure clinical equipment remains in operating condition. Communicates with NC/PM malfunctioning equipment immediately.
• Ensure clinical policies and procedures are carried out on a daily basis. Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.
• Ensure daily documentation ( Team Lead Checklist ) is transmitted to Nurse Coordinator at end of day.
  
  

Qualifications

EDUCATION AND EXPERIENCE

Education And Experience

• High school diploma or equivalent required
• Associate’s Degree or higher preferred
• Medical office experience preferred
  
  

Certification and Licensure:

• CMA or RMA certification or LVN or RN license required
• Other related certifications and licenses will be considered (i.e. RT(R), MLT, CPhT)
• Current CPR certification
  
  

Knowledge, Skills, Abilities

• Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality. Use CPR skills when necessary.
• Organization — Uses time efficiently by prioritizing and planning work activities; is m ethodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
  
  

Physical Demands

Physical Demands: Anticipate lifting 20-25 pounds in any given day. Lifting up to 40-50 pounds may occasionally be required, depending on the specific style or type of care provided. In the performance of certain patient care tasks, the Team Leader may be expected to have sufficient manual dexterity in order to safely perform various skills and techniques. Tasks and expectations may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy.

Work Environment

Well-lighted, heated and/or air-conditioned indoor clinic office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; Occasional overtime and/ or travel to other clinics may be required.