What are the responsibilities and job description for the Vice President of Operations position at Allen Distribution?
Job Type
Full-time
Description
Job Title: Vice President of Operations
Department: Operations
Reports To: COO
Location: Based out of Dallas or Chicago
Position Type: Full Time Exempt
Purpose of Position
Full-time
Description
Job Title: Vice President of Operations
Department: Operations
Reports To: COO
Location: Based out of Dallas or Chicago
Position Type: Full Time Exempt
Purpose of Position
- To achieve the business objectives and goals of the Warehousing and Custom Packaging Departments.
- To support the overall success of the company in the short-term and aid in positioning the company for long-term growth.
- To provide customers with Best in Class Service and to support their business objectives and goals
- Customer First – We deliver on what we promise to our customers with a positive attitude
- We treat everybody with respect and dignity
- We operate with high business ethics
- We are a good corporate citizen
- We value our professional relationships
- We strive to have a “Continuous Improvement Culture”
- We are committed to the safety of our employees and our equipment/facilities
- Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
- The ability to effectively lead and motivate a department of 200 employees located in multiple geographical areas
- The ability to manage multiple projects with durations of up to 12 months
- The ability to prioritize and execute objects in a systematic approach
- An extensive knowledge of the Warehousing and Distribution industry
- Safety
- Meet the goals as determined by the Health and Safety Steering Committee
- Develop plan and approach to meet stated goals
- Ensure the safety metrics are updated and communicated at minimally weekly
- Evaluate, develop and implement new processes to continue to reduce safety events
- Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.
- Financial and Profitability
- Create and maintain a plan to achieve the department financial goals as determined by the CEO
- Maintain and update 12 month rolling forecast of expenses in coordination with the Finance Team
- Adhere to the expense authorization document
- Manage all expenses with in respective department(s)
- Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually)
- Quality and Tracking
- Develop positive relationship with customers based upon flawless execution and open communication
- Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric
- Revenue per hour, cycle counts, errors, productivity metrics, etc.
- Provide a weekly performance report of the previous week for review by the CEO
- Provide timely responses to customer request and needs
- Complete CARs when necessary and ensure customer resolution is completed
- Ensure all paper work and data entry as detailed in SOPs and work instructions
- Ensure necessary information sent out of the department is accurate and any errors are tracked
- Management
- Sets clear goals and expectations for all direct reports
- Mentor, support and coach director reports to achieve desired goals
- Properly documents all performance issues and creates a PIP when deemed appropriate
- Project Management
- When deemed beneficial by yourself or the CEO, a project outline will be create with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline
- Any project not on course to meet its goals, timelines or budget needs to be communicated to the CEO at time of awareness