What are the responsibilities and job description for the Director of Operations position at Allen Distribution?
Job Type
Full-time
Description
Job Title: Director of Operations
Reports To: COO
Position Type: Full Time Exempt
Location: Central Pennsylvania
Purpose of Position
Safety And Compliance
Full-time
Description
Job Title: Director of Operations
Reports To: COO
Position Type: Full Time Exempt
Location: Central Pennsylvania
Purpose of Position
- To ensure the Storage Department, Handling Department and Custom Packaging Department meet the goals.
- To contribute to the long-term success of the organization.
- Customer First – We deliver on what we promise to our customers with a positive attitude.
- We treat everybody with respect and dignity.
- We operate with high business ethics.
- We are a good corporate citizen.
- We value our professional relationships.
- We strive to have a “Continuous Improvement Culture”.
- We are committed to the safety of our employees and our equipment/facilities.
- Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
- The ability to operate a profitable Handling/Storage department and Custom Packaging department.
- An extensive knowledge of the Warehousing and Distribution industry.
- The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to a 3 years.
- The ability to motivate and drive a team to meet and exceed department and company goals.
Safety And Compliance
- Ensure all department employees are aware of all safety policies and related SOPs
- Ensure the safety metrics are updated and communicated at minimally weekly
- Meet the goals as determined by the Health and Safety Steering Committee or the President
- Manage all department related vendors.
- Review all department related vendor invoices for accuracy.
- Maintain and update 12 month rolling forecast of expenses in coordination with the Manager of Finance.
- Adhere to the expense authorization document.
- Create and maintain a plan to achieve the department goals as determined by the President.
- Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually).
- Ensure all paperwork and data entry as detailed in SOPs and work instructions.
- Ensure all information sent out of the department is accurate and any errors are tracked.
- Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric.
- Revenue per hour, cycle counts, errors, productivity metrics, etc.
- Provide a weekly performance report of the previous week for review by the President.
- Sets clear goals and expectations for all direct reports.
- Properly documents all performance issues and creates a PIP when deemed appropriate.
- Attend one pre shift meeting a month of each subordinate operations.
- When deemed beneficial by yourself or the President, a project outline will be create with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline.
- Priorities of projects will be determined with the President and review monthly or more frequently.
- Any project not on course to meet it’s goals, timelines or budget needs to be communicated to the President at time of awareness.
- Ensure all department equipment’s image is maintain per the guidelines as determined by the President.
- Complete a monthly audit of all subordinate operations and review monthly with President.
- Maintain and annually update backup plan for all mission critical functions within the department.
- Ensure training of all mission critical functions.