What are the responsibilities and job description for the Coliseum Information Technology Director position at Allen County War Memorial Coliseum?
INFORMATION TECHNOLOGY DIRECTOR
Under the direction of the Executive Vice President and General Manager, the IT Director is responsible for the maintenance, inventory, and security of all systems and equipment which relate to the technological functions of the Allen County War Memorial Coliseum. This position is Covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.
Essential Functions
The Information Technology Director performs work that is broad and of new and unprecedented nature when maintaining the highest level of internal and external security on wired and wireless network systems. Judgment and extensive adaptation is needed when assessing and recommending changes or upgrades to the system in order to ensure the utmost guest and client satisfaction.
Responsibility
The Information Technology Director provides extensive and consequential contributions when researching and making recommendations for infrastructure upgrades and changes to computer, telephone, sound, video, signage systems, television systems, networks, hardware and software. Results and purpose are indicated and work is reviewed for general technical adequacy and conformance with practice or policy.
Personal Work Relationships
The Information Technology Director maintains frequent contact with other county employees and the public when maintaining the Allen County War Memorial Coliseum’s computer systems.
Working Conditions
The Information Systems Director works both in and out of an office and in an arena setting with some sitting and the ability to move about freely, very frequent lifting of up to sixty pounds, bending, pushing/pulling, typing, attention to detail, monitoring equipment, detailed inspection, proofreading and frequent reaching overhead. Some crawling, climbing ladders, mental visual effort, exposure to extreme temperatures, dangerous equipment, chemicals, noise, noxious fumes, and heights exists.
Supervision
Supervises AV-IT Services Manager (Full-time employee) and entire Audio-Visual Department (consists of one other Full-time employee and 25 part-time employees
Licensing
CISCO certification preferred
Immediate Supervisor
Executive Vice President and General Manager
Hours
8:00 am – 5:00 pm and events, including, holidays, nights and weekends, on call 24/7
Please complete the application accurately and thoroughly. A resume is optional. Remember to save and submit your application. If applying for multiple positions, submit a separate application for each one. You'll receive an email confirmation once your application is received. Due to the high volume of applications, further communication will only occur if you're selected for an interview.
We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.
Under the direction of the Executive Vice President and General Manager, the IT Director is responsible for the maintenance, inventory, and security of all systems and equipment which relate to the technological functions of the Allen County War Memorial Coliseum. This position is Covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.
Essential Functions
- Responsible for all aspects of the Allen County War Memorial Coliseum’s computer systems including, but not limited to long range planning, design, configuration, implementation, documentation, and training.
- Supervises AV-IT Services Manager (Full-time employee) and entire Audio-Visual Department (consists of one other Full-time employee and 25 part-time employees)
- Administers Microsoft Entra admin center, all Microsoft 365 admin centers including Exchange and SharePoint.
- Maintains department local area network (LAN and WLAN) for 55 users.
- Manages multiple “use specific” VLANs and WLANS for use throughout the facility by clients for their events.
- Establishes and maintains security, work groups and work group managers and users.
- Monitor’s system performance to prevent unscheduled down time and data loss.
- Manages all Internet and system use and ensures adherence to established policies and procedures.
- Maintains highest level of internal and external security on wired and wireless network systems.
- Installs, configures and maintains commercial software programs and communicates with vendor technical support personnel to resolve problems.
- Analyzes changes and enhancements issued by vendors to determine impact on existing systems and procedures.
- Oversees network back-ups and monitors file server directories, periodically removing outdated or obsolete files.
- Manages backup data to ensure ability to restore lost or corrupted files.
- Maintains computer library of reference materials and software.
- Maintains current knowledge of developments in computer technology, software and hardware by periodically attending training seminars.
- Responsible for successfully communicating with users of varying levels of computer expertise.
- Maintains wireless and wired Internet access throughout the facility.
- Assesses and recommends changes or upgrades to the system in order to ensure the utmost guest and client satisfaction.
- Configures, adds, and manages all Cisco and Meraki switches, routers, firewalls and access points.
- Responsible for telephone systems, Payne Sparkman lighting system, digital recorders, cameras, security systems and other related systems and technology.
- Consults with system vendors to aid in resolution of issues and recommendation of future system improvements and upgrades.
- Assists staff members on signage, video and television system programming and operating systems.
- Assists Marketing Department with support for Ungerboeck Scheduling Software, in-house TV broadcast systems, and web page updates and development.
- Assists Audio Visual Department in television controls, video, and sound production for events, including the technology in the Conference Center.
- Manages and troubleshoots the Ticket Office network and hand scanning ticket entry system.
- Configures, sets up and manages the network and configuration for the Point of Sale (POS), menu boards and premium seating handheld POS system and adds additional points of sale when new sales locations are established based on event needs.
- Manages and maintains Windows servers, laptops, and desktop computers.
- Manages and maintains network and local printers and supplies.
- Responsible for researching and making recommendations for infrastructure upgrades and changes to computer, telephone, sound, video, signage systems, television systems, networks, hardware and software.
- Generates various reports, including analyzing and identifying needs, conducting follow-up discussions and making revisions after implementation.
- Provides assistance and instruction to network users, including responding to inquiries and requests.
- Conducts individual and periodic classroom training.
- Performs all other duties as assigned.
- Bachelor’s Degree in Information Technology Systems or equivalent certification or experience specific to technology
- Five years’ experience in computer networking and WIFI networking, CISCO and Meraki switches and routers, and creating and maintaining VLANs
- CISCO certification preferred
- Advanced knowledge of computer software and hardware
- Ability to think logically to address computer hardware, software, and networking issues and to develop a plan or resolution to the issue
- Strong verbal and written communication skills, including the ability to train
The Information Technology Director performs work that is broad and of new and unprecedented nature when maintaining the highest level of internal and external security on wired and wireless network systems. Judgment and extensive adaptation is needed when assessing and recommending changes or upgrades to the system in order to ensure the utmost guest and client satisfaction.
Responsibility
The Information Technology Director provides extensive and consequential contributions when researching and making recommendations for infrastructure upgrades and changes to computer, telephone, sound, video, signage systems, television systems, networks, hardware and software. Results and purpose are indicated and work is reviewed for general technical adequacy and conformance with practice or policy.
Personal Work Relationships
The Information Technology Director maintains frequent contact with other county employees and the public when maintaining the Allen County War Memorial Coliseum’s computer systems.
Working Conditions
The Information Systems Director works both in and out of an office and in an arena setting with some sitting and the ability to move about freely, very frequent lifting of up to sixty pounds, bending, pushing/pulling, typing, attention to detail, monitoring equipment, detailed inspection, proofreading and frequent reaching overhead. Some crawling, climbing ladders, mental visual effort, exposure to extreme temperatures, dangerous equipment, chemicals, noise, noxious fumes, and heights exists.
Supervision
Supervises AV-IT Services Manager (Full-time employee) and entire Audio-Visual Department (consists of one other Full-time employee and 25 part-time employees
Licensing
CISCO certification preferred
Immediate Supervisor
Executive Vice President and General Manager
Hours
8:00 am – 5:00 pm and events, including, holidays, nights and weekends, on call 24/7
Please complete the application accurately and thoroughly. A resume is optional. Remember to save and submit your application. If applying for multiple positions, submit a separate application for each one. You'll receive an email confirmation once your application is received. Due to the high volume of applications, further communication will only occur if you're selected for an interview.
We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.