Behavioral Health Care Navigator

Summary:

We are seeking a compassionate, organized Hybrid Behavioral Health Care Coordinator to support Allegro's integrated behavioral health program.

At Allegro Pediatrics, we partner with families to heal, nurture, and empower each child on their journey to adulthood. As the mental health needs of children and teens continue to grow, we have expanded our integrated behavioral health program to provide more coordinated and accessible support for patients and families.

This role plays a key part in helping families access behavioral health support within Allegro's medical home and connect with appropriate community resources. If you enjoy helping people, building meaningful relationships, staying organized, and making a difference in the lives of children and families, we'd love to hear from you.

Primary Responsibilities:

Welcome referrals from pediatricians into the behavioral health program and provide a steady, supportive point of contact for patients and families

Support informed consent and help families understand the program, next steps, and their role in follow-through

Coordinate intake, scheduling, referrals, follow-up, and communication via phone and/or email to support integrated care within the child's medical home

Maintain patient registries, track outreach and enrollment, and keep documentation timely and accurate

Identify urgent behavioral health concerns and support triage through established workflows

Guide families to appropriate community behavioral health resources and support warm handoffs when available

Maintain referral resources and strengthen community partnerships that support access to care

Contribute to quality improvement by identifying workflow gaps and supporting program refinement

Qualities That Support Success in This Role:

Excellent communication and emotional intelligence, with a calm, compassionate approach to families, colleagues, and community partners

Ability to handle difficult conversations with empathy, sound judgment, and professionalism, especially during times of crisis

Strength in building trusting relationships while maintaining appropriate professional boundaries

Strong organization, reliability, and follow-through in managing multiple tasks and communication details

A proactive mindset and interest in improving workflows and strengthening the program

Curiosity, willingness to ask questions, and enthusiasm for learning quickly in a rapidly changing field

Ability to work independently and collaboratively as part of a team

Experience in healthcare, pediatrics, mental health, or care coordination is appreciated but not required

Technical Skills:

Working knowledge of Microsoft 365 (Outlook, Word, Excel, Edge), Adobe, MS Teams, and Zoom

Experience with an EHR system and willingness to learn Genesys (phones), ProviderFlow (eFax), Phreesia (patient engagement), and Greenway Intergy (EMR)

Ability to learn new technical programs quickly

Familiarity with Dropbox preferred

Understanding of HIPAA

Requirements:

Enjoy working in a fast-paced, patient-focused environment with ongoing changes

Must have reliable transportation and be willing to travel to all clinics as staffing needs change

Must be 18 years of age or older

Pre-employment requirements:
o Background check
o Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position

To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annually:
o Current COVID booster (or newly released booster) and annually each fall
o Flu immunization at time of hire (or newly released vaccine) and annually each fall
o Various other immunization requirements that we can discuss during your interview
o All employees are currently required to wear a surgical, KN95, or N95 mask at all times while in clinic and patient-facing

Education:

High School diploma/GED or higher

Additional coursework or experience in healthcare, behavioral health, child development, psychology, social services, or care coordination preferred

Schedule:

25-30 hours per week, Monday through Friday

Approximately 5-6 hours per day between 9:00 AM and 3:00 PM

Following initial in-office training, this role will transition to a hybrid schedule

Work Environment/Physical Demands:

The following is required to perform the essential functions of this role. While performing the duties of this job, the employee regularly works in an office/clinic setting.

Prolonged periods sitting at a desk and working on a computer

Prolonged periods of standing, walking, and bending

Must be able to lift up to 15 pounds at times

Must be able to read, write, speak, and understand English and communicate effectively

Benefits (Employees Working 24 Hours Weekly):

Bi-weekly payroll

Overtime after 40 hours per week

Medical

Dental

Vision

Employer-paid life and AD&D insurance

Employer-paid Employee Assistance Program (EAP)

Paid Time Off (PTO)

401(k) Plan

401(k) employer matching

Annual employer discretionary bonus

Anniversary bonus

Annual performance review bonus

Volunteer bonus incentives

License renewal reimbursement

Birthday and anniversary recognition

Allegro Pediatrics is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, childbirth, breastfeeding, reproductive health decisions, genetic information, medical condition, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.