What are the responsibilities and job description for the Operations Manager position at Allegro Home Delivery?
About Us
DataTrec/ACS Logistics is a 40 year commercial moving and logistics company based in Minnesota, specializing in pharmaceutical distribution, international freight forwarding, data center relocations, and home delivery services. We're known for building long-term partnerships - including a 26-year relationship with a major healthcare client - through relationship-driven service and operational excellence.
As an Operations Manager – Home Delivery & B2B Logistics you will run the day-to-day of our Home Delivery (Allegro brand) and B2B logistics operations. This isn't a desk job - you'll be the person coordinating everything from multi-million dollar pharmaceutical projects to complex furniture deliveries, managing customer relationships, and keeping multiple divisions running smoothly.
Key Responsibilities
Customer & Account Management
- Manage key client relationships across pharmaceutical, freight forwarding, and home delivery accounts
- Handle complex quote development and project pricing (we're talking $50k logistics projects)
- Serve as primary contact for operational coordination with major healthcare and retail pharmacy clients
- Navigate customer transitions and relationship handoffs
Operations Coordination
- Oversee daily logistics operations across multiple service lines
- Coordinate with ops staff (drivers, warehouse, freight team) on project execution
- Manage pharmaceutical distribution operations including DSCSA compliance and state licensing requirements
- Handle international freight forwarding and customs coordination
- Oversee data center relocations and specialized logistics projects
Strategic & Administrative
- Prepare board presentations and operational reporting
- Participate in business development for pharmaceutical expansion (340B programs, 3PL operations)
- Lead hiring and team development initiatives
- Manage logistics software platforms (DispatchTrack, Grasshopper, CSA WorldTrack)
- Handle workforce planning and staffing analysis across operations team
Problem Solving
- Deal with the unexpected - missed deliveries, customer issues, operational challenges
- Make quick decisions that balance customer needs with operational reality
- Create and improve operational processes and documentation
- Other duties as assigned
Required Qualifications:
- 5 years in logistics, supply chain, or operations management
- Experience managing complex B2B customer relationships
- Proven ability to coordinate multiple projects and priorities simultaneously
- Strong verbal and written communication skills - you'll be talking to everyone from warehouse staff to C-suite executives
- Comfortable with logistics software and operational systems
Preferred Experience:
- Pharmaceutical distribution or regulated industry experience
- Knowledge of freight forwarding and international logistics
- Experience with compliance requirements (DSCSA, customs, state licensing)
- Background in home delivery or last-mile logistics
Benefits:
We offer competitive compensation and a generous benefits package, including:
- Health, dental, and vision insurance
- 401(k) with company match
- Life insurance and disability coverage
- Paid time off and holidays
- Career development and growth opportunities
Physical/Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear.
- Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.
Environmental/Working Conditions:
The role will work out of our corporate office in Eagan, MN. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in an indoor office environment and involves frequent contact with customers, vendors, employees, and the public
About ACS Logistics Holdings:
We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus in the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.
Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $50,000