What are the responsibilities and job description for the Customer Service position at Allegis Corporation?
* This position will eventually be located in Southeastern Wisconsin. Working remotely initially (for the first 9-12 months) is open for discussion.
Rhopac Fabricating Company
Overview of Our Company
Rhopac is a converter of non-metallic gaskets and seals that are used in Valves, Regulators, Enclosures, Air Handling Units, Trailers, Trucks, Buses, Construction Equipment, and much more. With over 100 years of experience, we have developed relationships with both our customers and key material suppliers.
Responsibilities and Duties
- Responsible for providing daily service to all communication forums of customer inquiries and requests relating to our manufacturing capabilities.
- Enter and manage each customer’s orders, as well as enter the corresponding production orders required.
- Demonstrate strong problem-solving skills in resolving customer’s product and service issues or complaints.
- This position requires you to be a Key person for handling customer RFQs (requests for quotes) ranging from obtaining accurate information, prints, quantities, and competitive information from the customer to working with our materials supply chain and operations team to develop an effective pricing strategy.
- This position is also a Key person for ordering key materials based on customer order demand.
Activities
- Incoming call coverage – daily
- Answer phones and emails in a courteous, timely, and relevant manner.
- Resolve customer product and service complaints
- New account administration – daily
- Gather necessary information from customers to set up an account
- Order entry and administration – daily
- Provide timely entry and confirmation of all orders
- Monitor all queues and reminders for order changes
- Provide timely and relevant information and any follow-up communications
- Proactively engage customers on service and delivery issues in a timely manner
- Production Order Entry
- Create associated Production Order for each Sales Order as needed
- Work with Plant Manager to schedule jobs
- Quote entry, administration, and follow up – daily
- Work with Sales and Operations to create quotes in a timely manner
- Purchasing of raw materials
- Manage assigned raw materials needed to fulfill production orders
- Act as backup for primary purchasing agent
Requirements:
You will have to have computer skills to work with our ERP distribution system.
Computer skills include all Microsoft Programs, Excel, Word etc.
Each customer is different and will need specific understanding and knowledge.
You need to be a problem solver with common sense.
Two years of Manufacturing Administrative / Customer Service experience
Benefit package includes medical insurance, 401K, and holiday / PTO pay.
Please visit our website at www.rhopac.com to learn more about what we do.
Job Type: Full-time
Pay: $60k - $75k annually
Expected hours: 40 per week Monday to Friday
Salary : $60,000 - $75,000