Agent, Customer Assistance

Short Description:
The Passenger Assistance Agent facilitates the transportation of airline passengers with reduced mobility and passengers in need of assistance.

Summary:
The Passenger Assistance Agent facilitates the transportation of airline passengers with reduced mobility and passengers in need of assistance following all provisions of CFR 14 DOT382 from the check-in location to the aircraft. Upon arrival, the Agent will also assist passengers off the aircraft and transport them to the bag claim and airport curbside area. Assistance will include transporting in a wheelchair and where needed fully lifting the passenger in or out of an aircraft seat. Agents are required to ensure any assistance is provided in a professional, courteous, and non- discriminatory manner reflective of regulatory standards and company expectations. Agents may also be assigned to assist with passenger wayfinding and monitoring in certain phases and areas of the operation.

Visa Sponsorship Available: No
Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Details: N/A

Certification: No
Certification Details: N/A                                                                                                                                                                                  Years of Experience: Minimum one (1) year of Customer Service experience. Minimum one (1) year of Airline Industry experience.

Credit Check: No
Valid/Unexpired Passport Book: No   

Valid/Unexpired Driver's License: No    

• Knowledge of Allegiant Customer Service and Ground Operations procedures.
• People oriented, highly motivated with a positive and friendly attitude.
• Ability to communicate with internal and external customers with professionalism and integrity.
• Ability to work efficiently under time constraints.
• Ability to complete tasks in a busy and changing environment.
• Detail oriented and meticulous in job tasks.
• Knowledge of basic computer skills and general office equipment.
• Well groomed and adhere to dress code policy.
• Ability and willingness to work a flexible schedule including nights, weekends and holidays, and irregular operations.

Preferred Requirements:
• College Degree

Job Duties:
• Assist passengers and their accessible belongings from check-in to the aircraft.
• Ensure the terminal is consistently and adequately maintained with wheelchair equipment in the operational areas.
• Verify passenger's boarding document and flight verification.
• Comply with all security requirements of air carriers and airports.
• Assist passengers upon arrival from aircraft to bag claim and airport curbside.
• Communicate pertinent information to passengers.
• Maintain daily knowledge of gate and flight assignments and any changes.
• Communicate with in flight crews to facilitate the optimal loading and unloading of passengers requiring assistance.
• Assist passengers to restrooms and food vendors as needed.
• Assist hearing or visually impaired passengers.
• Ensure all equipment used in the course of duties are maintained in a sanitary condition.
• Report any compromised or out of service equipment to a supervisor for repair.
• Report any safety hazards or health conditions to a supervisor.
• Required to pass through passenger security screening multiple times daily.
• May be required to assist with other monitoring and Security functions within the operation.
• Take all reasonable and necessary precautions to ensure the personal health and safety of passengers as well as that of coworkers and other personnel.
•  Aid passengers with the assembling and disassembling of assistive devices where needed.
•  Understand and report to a supervisor any passenger dangerous goods for loading on to aircraft.
•  Report immediately to management all occurrences that cause injury or damage to any person or property.
•  Assist passengers with service animals (dogs) where required
•  Comply with company environmental safety and health policies.
•  Use company reporting tools to document any non- compliance occurrences.
•  Assist with passenger wayfinding and guiding passengers to their correct gate and aircraft or to the bag claim and exits during offload.
•  Assist with security monitoring of the ramp to prevent unauthorized personnel from entering the operational arenas.
•  Participate in aiding with crowd control and queue monitoring to facilitate optimal passenger flow.
•  Provide information and directional assistance to passengers.
•  Take direction from leads, supervisors, and all departments to ensure that service issues are being addressed and corrected to ensure quality of services.
•  Positively contribute to a productive team, make competent decisions to ensure optimal service is achieved while keeping operations on time.
•  Ensure FAA, Allegiant Air and airport regulations are followed.
•  Other duties as assigned.

Physical Requirements:
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider:
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement:
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran                                                                                                                                    For more information, see https://allegiantair.jobs