What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Andrew Robinson - State Farm Agent?
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I was born and raised in Shreveport and graduated from C.E. Byrd High School. I went on to play baseball at Louisiana College, where I began my insurance career as a State Farm team member. I’ve always had a goal of owning my own business and serving my community, which led me to open my agency in 2021.
I was born and raised in Shreveport and graduated from C.E. Byrd High School. I went on to play baseball at Louisiana College, where I began my insurance career as a State Farm team member. I’ve always had a goal of owning my own business and serving my community, which led me to open my agency in 2021.
Since then, our team has earned multiple company and industry awards, including State Farm Ambassador Travel, Chairman’s Circle, and Honor Club, all driven by our commitment to delivering reliable service and protecting what matters most to our customers.
For our team, we offer bonus opportunities, reimbursement for licensing costs, and a strong focus on work-life balance.
Our office culture is goal-oriented, supportive, and team-driven. We’re looking for someone who is motivated, dependable, and takes pride in delivering great customer service - someone who wants to grow with a high-performing team and build a long-term career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andrew Robinson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist clients with policy changes and updates.
- Process insurance claims and follow up with clients.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.