Hotel Night Auditor

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. (IHG Opera experience preferred). In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold exceptional guest services. Your proactive attitude and hospitality expertise will contribute to a safe, welcoming environment for all guests and staff. This position offers an exciting opportunity to be the vigilant guardian of our property during nighttime hours, ensuring smooth operations and guest satisfaction around the clock.

Duties

• Conduct nightly audits of guest accounts, ensuring accuracy and resolving discrepancies efficiently using property management systems such as OPERA or similar hotel management software
• Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries with professionalism and enthusiasm
• Handle multi-line phone systems and respond promptly to guest requests, ensuring excellent phone etiquette and customer service problem-solving
• Maintain security protocols by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures to ensure guest and staff safety
• Prepare detailed shift reports, incident logs, and financial summaries to facilitate seamless handovers to morning staff
• Assist with reservations management using hospitality reservation systems, updating guest information accurately and efficiently
• Provide exceptional guest relations by addressing concerns proactively and ensuring a positive experience for all visitors during your shift

Experience

• Previous experience in hospitality management or front desk operations within a hotel or resort environment is highly preferred
• Familiarity with property management systems (PMS), particularly OPERA or equivalent platforms, is essential for efficient account management
• Demonstrated ability to deliver outstanding customer service in a fast-paced setting with strong problem-solving skills
• Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests from around the world
• Knowledge of hotel emergency procedures and guest relations best practices is important for maintaining safety and satisfaction during overnight hours
• Experience working with multi-line phone systems and handling client communication in a hospitality setting is advantageous
• A background in resort or hotel experience that emphasizes guest services, security protocols, and hospitality management will set candidates apart

Join us in creating memorable experiences for our guests while enjoying a vibrant work environment that values your dedication. We’re committed to supporting your growth in hospitality while providing a rewarding role that keeps the energy flowing through every night shift!

Pay: Up to $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17