Clerk Typist II - WIC Call Center

How To Apply

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Position Summary

This is typing and moderately complex clerical work involving typing, processing documents and maintaining information using Microsoft Office Word, Excel and Outlook functions. Answering and directing phone calls is an essential function of this position.

An employee in this class performs moderately complex clerical work, which requires the utilization of typing and the processing of a variety of documents with considerable independence within standardize clerical practices. The work includes the verification of information, performing arithmetic calculations, coding and assisting the public in completing governmental forms. The employee may type of correspondence, reports, transactions, transmittals and similar documents in Word, Excel and/or Outlook as part of the office, area and/or individuals assigned to them. The work is subject to periodic changes in operating procedures and requires some adaptability to shifts in work schedule and activities. Work may also involve the providing of training and guidance to employees regarding clerical operations. This position may function as a lead worker over a small number of clerical staff.) Moderate supervision is received from a supervisor or administrator.

Overview

Fringe Benefits

• Paid holidays, personal days, vacation and sick leave benefits, medical coverage and dental benefits, a retirement plan, life insurance and a deferred compensation plan after eligibility requirements have been met.
  
  
  

Perks Working for ACHD

• Professional growth through training opportunities (CPR, First AID, Public Health Preparedness, Dignity and Respect, Points of Dispensing, and more); ability to advance in county system; job security; meaningfulness in daily work derived from public service; eligible for federal loan forgiveness; organizational commitment to ACHD’s mission to protect, promote, and preserve the health and well-being of all Allegheny County residents, particularly the most vulnerable.
  
  
  

Duties

• Performs general clerical duties of moderate complexity.
• Types letters, forms, reports, memoranda, applications and other materials from drafts, dictating machine records and oral instructions into a computer using Microsoft Word, Excel and Outlook; and may do copying of a variety of materials, lists and schedules.
• Enters data to computer databases, which may be program specific.
• Organizes and types materials and sets up formats and layouts for booklets, pamphlets, etc.
• Composes and prepares letters and memoranda for signature by a supervisor.
• Compiles and types reports and posts information to records.
• Reviews and compares documents such as records and applications with other material for completeness and accuracy of information.
• Does simple arithmetic computations and posts information by use of typewriter or handwriting to records.
• Maintains files in accordance with prescribed methods.
• Meets the public and answers questions not requiring technical knowledge.
• Operates copying, calculating and other office equipment.
• Performs related work as required.
  
  
  

Knowledge Of

Knowledge, Skills, and Abilities

• Modern office practices, methods and equipment.
• English usage, grammar and spelling.
• Use a computer and the following software: Microsoft Office Word, Excel and Outlook.
  
  
  

Skill In

• Record Keeping
• Technical Files
• Typing
• Microsoft Office
• Customer Service
• Data Entry
• Reporting
• Invoice Processing
• Office Equipment
• Proofreading
• Internal Communication
  
  
  

Ability To

• Type accurately at a minimum (speed) rate of 40 words per minute.
• Make arithmetical tabulations, computations and name and number comparisons with accuracy and speed.
• Understand and follow moderately complex oral and written instructions.
• Plan, assign and supervise the work of a small group of employees performing routine clerical work.
• Compose routine letters and memoranda.
• Meet the public and handle routine non-technical questions.
• Make minor decisions in accordance with departmental precedent and policy and to apply these to daily work problems.
• Respond to Public Health emergencies.
  
  
  

Residency: Allegheny County within 1 year.

Veterans' Preference: Will be awarded to eligible candidates.

AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D