Assistant Branch Manager

Company Overview

Allegent Community Federal Credit Union is a full-service financial institution dedicated to providing our members with better rates, lower fees, and personalized service. We offer a wide range of products and services designed to enhance member convenience and promote financial well-being.

Responsibilities

• Opens all deposit account types including sub-share, certificates and IRA's. Performs teller transactions as needed. Completes new member onboarding. Processes loan requests for all loan types; completes loan closings and required lending documents. Acquires and renews NMLS registration. Processes new and closed account requests. Assists with incoming phone call overflow. Processes monthly IRA periodic withdrawal payments, payment protection claims and insurance payments.
• Performs branch balancing, cash sales to/from vault, balancing of cash dispenser and ATM, and weekly cash ordering.
• Processes outgoing wire transfers, death claims, address changes, allotments and subsequent action forms; assists in maintaining required imaging of documents to support disaster recovery.
• Responsible for reviewing check deposit holds, check cashing requests, fee reimbursement requests, member complaints, account issues, and override requests.
• Pulls and processes various reports daily, weekly and monthly, including new account reports and working cash reports.
• Maintains current knowledge of Federal Regulations and CU Policy relating to Operations, Lending, Shared Branching and Employee Relations.
• Actively participates in marketing campaigns including but not limited to, outbound call campaigns and actively educating members on current promotions. Assists in answering all incoming and outgoing phone calls. Responds to email, MRM and Workflow messages.

Performance Measurements:

1. Open all account types, certificates, loans and other credit union products or services accurately, ensuring all related forms and documents are completed and files are scanned for permanent retention in a timely manner.

2. Actively cross-sell products and services to members to achieve or exceed all established sales goals and assist in meeting department goals. Actively pursue account retention.

3. Provide informed, prompt, accurate service and support to all members and associates by waiting on members in the lobby, answering the telephone within 3 rings, and responding to messages or correspondence within established department standards and timeframes.

4. Troubleshoot and resolve member problems and assist with complex transactions and sensitive member relations problems in a courteous and tactful manner.

5. Ensure all security controls are followed, including open/closing procedures, vault, alarm, and door duties. Maintain dual control procedures in accordance with Credit Union policies and procedures.

6. Ensure that end of day balancing is accurate and completed in accordance with Credit Union Policy and Procedures.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Strong oral and written communication skills including proper phone etiquette with the ability to apply those skills communicating with employees and members effectively, clearly and in a courteous and professional manner in person and/or over the telephone is necessary. Ability to travel between branches as needed with or without notice.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

We offer an excellent 401K and benefits package along with competitive wages.

Allegent Community Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Allegent Community Federal Credit Union complies with the Pennsylvania Criminal History Record Information Act. Felony and misdemeanor convictions will be considered only to the extent that they relate to an applicant's suitability for employment in the position for which they applied or are being considered.

Disability Accommodation

Allegent Community FCU workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require a reasonable accommodation, whether during the job application or hiring process or afterward if you are selected for an Allegent CFCU position, please call 412-586-2832 to speak with Human Resources.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $23