What are the responsibilities and job description for the Project Support Specialist position at Allcat Claims Service?
This position is for our subsidiary:
Claim Assist Technologies, LLC
To know more, visit us at http://www.claimassist.com
Job Title: Project Support Specialist
Location: San Antonio, Texas (on-site)
Job Type: Full-Time
Industry: Software Development / Insurance Claims Management
Salary Range: $40,000-50,000
Position Summary
The Project Support Specialist plays a critical role in ensuring our clients receive timely and effective support. This individual will be the first point of contact for customers, answering incoming support calls, documenting and troubleshooting issues, and coordinating with the offshore development team when needed. This is a hybrid operations and support role that supports both the project team and end users.
Key Responsibilities
Claim Assist Technologies, LLC
To know more, visit us at http://www.claimassist.com
Job Title: Project Support Specialist
Location: San Antonio, Texas (on-site)
Job Type: Full-Time
Industry: Software Development / Insurance Claims Management
Salary Range: $40,000-50,000
Position Summary
The Project Support Specialist plays a critical role in ensuring our clients receive timely and effective support. This individual will be the first point of contact for customers, answering incoming support calls, documenting and troubleshooting issues, and coordinating with the offshore development team when needed. This is a hybrid operations and support role that supports both the project team and end users.
Key Responsibilities
- Answer and respond to customer support phone calls in a professional and helpful manner
- Document and track support requests using internal ticketing systems
- Triage technical issues and escalate to the offshore development team as appropriate
- Act as a liaison between users and the development team to ensure accurate communication of technical needs
- Support the project team with administrative and coordination tasks such as status tracking, meeting notes, and documentation
- Assist in system testing and user acceptance processes as needed
- Collaborate with internal stakeholders to improve support processes and client satisfaction
- Maintain a strong understanding of the product and common user issues
- At least 1 year of experience in a customer support, project coordination, or software support role
- Strong verbal and written communication skills
- Proficient in using support or ticketing tools such as Zendesk, Jira, or similar platforms
- Comfortable troubleshooting software issues and understanding technical concepts
- Detail-oriented and highly organized
- Prior experience in the insurance, claims, or software industry is a plus
- Familiarity with software development life cycle (SDLC) and Agile methodologies
- Experience working with offshore development teams or in a globally distributed environment
- Basic understanding of claims management processes or insurance terminology
- Technical aptitude and ability to learn new systems quickly
- Salary: $40,000-$50,000 annually
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off and company holidays
Salary : $40,000 - $50,000
