Community Resource Specialist

Job Duties

• Assists members and their families in accessing community-based support systems, understanding treatment options, and preventive behaviors.
• Helps coordinate member transportation and accompaniment as needed to scheduled appointments. 
• Meets members where they are at, in multiple care settings, as needed to ensure that members are supported in making high value care decisions. 
• Anticipates, identifies, and helps members to overcome barriers within the health care system to ensure the prompt resolution of emerging health crises. 
• Supports and educates members in social support services, basic health education, provides advocacy, health system navigation and community coordination. 
• Participates in regularly scheduled staff development trainings to maintain and improve personal knowledge base of various chronic diseases.
• Participates in and attends regularly scheduled supervision meetings and shares both successes and challenges of working with high-need members and their medical team.
• Proactively communicates all concerns to health care team, PCP and program manager, as necessary, seeking support and guidance.
• Interprets and represents the goals and objectives of the community resource specialist to community members and other agencies.
• Assists in quality initiatives for the department, as needed.
• Coordinates care needs for the Dual Special Needs Population (DSNP) member to ensure compliance with the Special Needs Model of Care (SNP MOC).
• Prepares for and participates in all required DSNP training, education, and member audits.
• Participates in initial, annual, and ongoing trainings.
• Acts as preceptor during the onboarding of new hire employees.
• Maintains punctual, regular, and predictable attendance.    
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from care coordination leaders.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Other duties as assigned.

On Call Responsibilities

This position may have voluntary on- call responsibilities.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Job Requirements

Requires the use of personal vehicle for local travel (subject to mileage reimbursement).

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

All health care providers who are HIPAA covered entities, whether individuals or organizations, must obtain an NPI number. Under HIPAA, you’re a covered health care provider if you electronically transmit health information in connection with a HIPAA standard transaction, even if you use a business associate to do so. AllCare Health employs staff that are defined under OHA or CMS as health care providers. Positions that are defined as providers include, but are not limited to, Doctors, Nurse Practitioners, Physical Therapists, Traditional Health Workers, and Certified or Qualified Healthcare Interpreters.

Being bilingual in another language, including American Sign Language (ASL), is an invaluable skill that enhances our ability to deliver culturally responsive care. We strongly encourage you to apply if you are bilingual.

All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education.

Education

High school diploma or general education degree (GED) required. College degree is preferred.

Experience

• At least three to six months’ related experience and/or training in a similar role required.

Certificates, Licenses and/or Registrations

• Valid Oregon Driver’s License and vehicle insurance. 
• Current Mental Health First Aid Certification or willingness to be certified within 90 days of hire.
• Current Verbal De-escalation (CPI) Certification or willingness to be certified within 90 days of hire.
• Traditional Health Worker (THW) certification through OHA is required or to be obtained within two years of hire date.
• Cost of certification is company paid and is subject to pay increase upon completion.
• Completes the National Provider Identifier (NPI) registration within the first 30 days of completion of the THW. 

Technical Skills

• Exceptional writing, editing, and proofreading skills.
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
• Basic medical knowledge, including ability to recognize social and medical risk factors, trauma symptoms and behaviors, and chronic disease conditions.
• Familiarity with the Healthcare industry.
• Knowledge of and compliance with HIPAA regulations.

Interpersonal Skills

• Demonstrates accountability, professionalism, and cultural awareness while working effectively in a fast-paced, multidisciplinary environment. 
• Communicates clearly and respectfully with team members and customers, resolving conflicts independently and maintaining confidentiality. 
• Adapts to change, manages stress, and uses creativity and sound judgment to solve problems. 
• Prioritizes tasks, meets deadlines, and engages positively with individuals from diverse backgrounds, including those with mental illness. 
• Builds trust through empathy, collaboration, and a commitment to continuous learning and service excellence.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Verbal and written fluency in Spanish is preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability  

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee must occasionally lift and/or move up to 55 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.

• The employee must be able to work onsite for all scheduled shifts.
• The employee must be able to travel locally, as needed.
• The employee has exposure to communicable disease and body fluids.
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Company Overview

AllCare Health Website:  https://www.allcarehealth.com.

AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at https://bcorporation.net/about-b-corps)

AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

The AllCare Health family of businesses is guided by our corporate principles:

Purpose | Working together with our communities to improve the health and well-being of everyone.

Values | Trust, Innovation, Relationships, and Voice.

Vision | Thriving, Inclusive, and Equitable communities.

Brand Promise | Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. 

If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call 541-471-4106 and ask for Human Resources.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.