Physical Health Analyst I

Physical Health Analyst I at AllCare Health with the Benefit Management & Pharmacy Services team in Grants Pass, Oregon

We Are Seeking Qualified Candidates to Join Our Team!

AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

Summary of the Position

This position is responsible for delivering outstanding customer service, providing comprehensive clerical support, and assisting with various projects. This position ensures smooth departmental operations, fosters effective communication, and contributes to the overall success of the team.

Essential Duties

1. Document Management: Efficiently organize and route incoming documents to the appropriate teams or individuals, ensuring accuracy and timeliness.
2. Provider Communication: Professionally and promptly respond to inquiries from provider offices via phone or email, handling authorization requests for all lines of business.
3. Clerical Support: Perform a variety of administrative tasks, including creating and editing documents using Microsoft Office applications and managing photocopying, scanning, mailing, and faxing tasks.

All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education.

Education

High school diploma or general education degree (GED) required. Associate or bachelor’s degree in healthcare administration, business, or a related field, preferred.

Experience

At least one to three months of experience in a healthcare or administrative role, preferably involving authorization processing or customer service.

Certificates, Licenses, and/or Registrations 

Medical Administrative Assistant Certification is preferred.  

Technical Skills

• Proficiency in computer skills, particularly with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Familiarity with the healthcare industry, including its practices and operations. 
• Familiarity with Coordinated Care Organizations (CCOs) or Medicare Advantage Plans.
• Solid understanding of and adherence to HIPAA regulations and best practices.
• Proficiency in service recovery and customer service standards, ensuring high-quality interactions, especially with upset customers.
• Expertise in phone customer service, including multi-line call center operations and best practices.
• Understanding the impact of implicit bias, personal identity, and power dynamics on individuals, organizations, and systems.

Interpersonal Skills

Ability to:

• Communicate effectively and professionally with team members and customers.
• Exhibit accountability, fostering trust and confidence in interactions with colleagues and customers.
• Engage positively with customers, addressing needs and resolving issues in a friendly and professional manner.
• Collaborate within a multidisciplinary and diverse team to deliver exceptional service.
• Deliver respectful and culturally aware service, fostering an inclusive environment for customers from diverse backgrounds.
• Prioritize and organize tasks efficiently to meet competing deadlines.
• Apply creativity and resourcefulness to solve emerging or unique challenges.
• Manage stress effectively and maintain composure during high-pressure situations.
• Uphold the highest standards of professionalism and confidentiality in the workplace.
• Safely and effectively meet goals while ensuring high-quality outcomes.
• Proactively seek out knowledge to understand the environment and community better.
• Reflect on and adjust behaviors to improve personal and professional growth.
• Commit to ongoing cultural awareness and inclusivity.

Bilingual Skills

Being bilingual in another language, including American Sign Language (ASL), is an invaluable skill that enhances our ability to deliver culturally responsive care. We strongly encourage you to apply if you are bilingual.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.

• The employee must be able to work onsite as needed.
• The employee must be able to work from a home office as needed.

Company Overview

AllCare Health Website:  https://www.allcarehealth.com.

AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at https://bcorporation.net/about-b-corps)

AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

The AllCare Health family of businesses is guided by our corporate principles:

Purpose | Working together with our communities to improve the health and well-being of everyone.

Values | Trust, Innovation, Relationships, and Voice.

Vision | Thriving, Inclusive, and Equitable communities.

Brand Promise | Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. 

If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call 541-471-4106 and ask for Human Resources.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.