Help Desk Technician

Company Overview

All Uniform Wear is a family-owned business with over 40 years of experience, specializing in branded identity apparel and uniforms. With 23 retail locations, we are dedicated to delivering professionalism, exceptional service, and high-quality products to our customers.

Job Overview

We are seeking a dedicated IT Helpdesk Technician to join our team. In this role, you will provide essential technical support to ensure the smooth operation of our IT infrastructure across multiple locations. Your expertise will help resolve hardware and software issues, manage user accounts, and support our network systems. This position offers an opportunity to contribute to a dynamic environment by delivering outstanding customer service and technical troubleshooting support.

Duties

• Respond promptly to user inquiries via help desk systems, providing clear and effective technical support for hardware, software, and network issues.
• Troubleshoot and resolve computer hardware problems, including desktops, laptops, and mobile devices.
• Support operating systems and resolving related issues.
• Manage user accounts through Active Directory and assist with permissions, password resets, and account provisioning.
• Assist with network troubleshooting.
• Perform equipment troubleshooting and hardware support for printers, scanners, and other peripherals.
• Collaborate with the IT team on projects related to network administration, and computer management.
• Document incidents accurately in customer support ticket management systems ensuring timely resolution.
• Provide training or guidance to users on operating systems and basic software applications such as Microsoft Office and ERP system (Odoo).

Experience

• Proven experience in technical support or help desk roles within a fast-paced environment.
• Hands-on experience supporting Windows (including Windows Server).
• Knowledge of Active Directory management for user account administration.
• Experience troubleshooting hardware components like computers, printers, mobile devices, and peripherals.
• Ability to analyze technical issues efficiently using problem-solving skills.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Bilingual (English and Spanish) is required

Join our team if you are passionate about delivering exceptional IT support in a collaborative environment. Your technical expertise will play a vital role in maintaining operational efficiency across our organization.

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person

Salary : $18 - $22