Collection Specialist

The Accounts Receivable Specialist is responsible for managing customer invoicing, collection activities, and account reconciliation to ensure accurate and timely revenue processing. This role proactively contacts customers regarding overdue invoices, resolves billing issues, and partners with internal teams to ensure timely payment.

• Maintain an order release portal consisting of accounts within the assigned AR portfolio.

• Monitor assigned account portfolio to reduce aging and minimize delinquency.

• Support audits by providing required documentation and explanations.

• Maintain and enforce internal controls and compliance standards.

• Bring complex or high-risk customer accounts to the AR Manager's attention for resolution support.

• Contact customers regarding outstanding invoices via phone, email, and customer portals.

• Collaborate with Sales, Customer Service, and Finance teams to resolve billing disputes.

• Follow up on past-due accounts and establish payment commitments or arrangements.

• Maintain detailed documentation of collection activities and customer communications.

• Review customer aging reports daily/weekly and prioritize outreach accordingly.

• Build positive relationships with customers while firmly managing payment compliance.

• Communicate recurring issues or trends to internal teams to help improve billing accuracy.

• Carry out other duties and responsibilities as may be assigned or required.

• 3 years of experience in accounts receivable or collections (distribution or B2B environment preferred).

• Experience working with ERP and Accounting Software(s).

• Experience working in a high-volume transactional environment.

Required Education Level

• High school diploma or Associate's degree in Accounting, Finance, Business Administration, or a related field is preferred

• Able to sit at a desk and work on a computer for prolonged periods.

• Frequent use of hands to handle documents, operate a keyboard, and other office equipment.

• Visual acuity is required for data entry and review of financial data.

• Work regular business hours, Monday through Friday.