Accounts Receivable Collections Specialist

Position Summary:

All States Materials Group (ASMG) is seeking an Accounts Receivable Collections Specialist to expand our team. The candidate must be self-motivated, possess strong negotiation and professional communication skills, have high attention to detail for managing multiple accounts and tracking payments, the ability to investigate discrepancies and find solutions for repayment, and a passion for customer service. This is a non-exempt position and reports to the AR Supervisor, initial training period will take place in the office, with the potential ability to transition to hybrid work from home status following completion of training.

The following list is intended to be exemplary of the demands of the position however it is not exhaustive of all day-to-day functions. The incumbent will be required to perform any or all of the following in a given day, week or season:

• Manages multi-company outstanding invoices, ensuring timely payments by liaising with ASMG sales department, customers, and reconciling accounts.
• Contact customers by phone, email, and mail to follow up on overdue, past due, or skipped invoices including timely follow up if a reply is not received.
• Reconciling accounts by identifying and resolving discrepancies between customer payments and invoices.
• Monitor aging reports to identify past-due accounts and follow up on outstanding balances.
• Professional handling of customer inquiries, including providing detailed customer reconciliations & statements as required.
• Provide excellent customer service to build positive relationships with ASMG sales department and customers.
• Investigating and resolving billing discrepancies, misapplied payments or credit issues.
• Preparing and reporting weekly or monthly AR aging reports to track delinquent accounts and assessing risk.
• Recommending further action or discontinuation of service on occasions where payments are not forthcoming.
• Review, generate, and apply customer credit memos as needed.
• Other duties as assigned.

Position Requirements

• High school diploma or equivalent required
• 5 years of collections experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office, especially Excel
• Basic understanding of accounting principles
• Strong clerical, administrative, and organizational skills
• Detail-oriented with strong numerical and analytical skills
• Ability to work independently and as part of a team
• Able to manage multiple tasks and deadlines in a fast-paced environment
• Maintains integrity, discretion, and confidentiality